Customer Service Representative I

Job Application - Iowa Trust & Savings Bank Job Posting OPEN Customer Service Representative I

Customer Service Representative I

Location: Emmetsburg, IA
Work Arrangement: On-Site
Reports To: Personal Banker II
FLSA Status: Non-Exempt
Employment Status: Full-Time

About Iowa Trust& Savings Bank

Iowa Trust & Savings Bank is a community-focused financial institution committed to building lasting relationships through exceptional service, sound financial stewardship, and local decision-making. We proudly serve individuals, businesses, agricultural producers, and communities across

Iowa while fostering a culture of integrity, teamwork, accountability, and continuous improvement.

Position Summary

The Customer Service Representative I,is responsible for providing a courteous service that assists customers andstaff in the accurate and efficient processing of deposit operations and general banking activity. Recommend and cross-sell bank products and ensure compliance with bank operations. This position requires accuracy, organization,and supports daily operations and maintenance. Assist individuals with deposit and other banking needs. Participate in bank committees and consistently applythe Vision, Mission and Values of the organization.

Essential Functions

• Provide a variety of customer account services,including processing deposits, withdrawals, loan payments, check cashing,night and mail deposits, cashier’s checks, money orders, and other routine banking transactions.
• Respond in a positive manner and provide resolution to customer or staff inquiries.
• Perform cash drawer, cash vault, safe deposit,receptionist, and proof operation functions. Assist with cash audits.
• Resolve routine and more complex problems;communicate solutions and fulfill customer account information requests. Utilize available expertise and staff resources to deliverquality solutions in a timely manner.
• Participate in training sessions.
• Support audit and regulatory information requests by providing staff and/or examiners with detailed records and reports.
• Promote a high level of employee cooperation and rapport and utilize available expertise and staff resources to deliverquality solutions in a timely manner.
• Assure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Diligently protect and appropriately manage confidential and sensitive information.
• Demonstrate knowledge of, and adherence to, equal employment opportunity. Shows respect and sensitivity for cultural differences and promotes a working environment free of harassment of anytype.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws,including but not limited to Funds Availability, Bank Secrecy Act,Anti-Money Laundering Act, and other laws and regulations.
• Contribute to a positive team environment by cooperatively working with other department team members and bank personnel.
• Perform other job-related duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Required Qualifications

Education

• High school diploma or equivalent required;
  Associate degree or additional relevant education preferred.

Experience

• One or more years of related experience and/or training, or an equivalent combination of education and experience.
• Relevant professional certifications or industry designations are preferred.
• Experience in banking,accounting, finance, lending, operations, management, or supervision is preferred.
• Relevant education or professional development through internal training, formal coursework, or financial industry-related programs is beneficial.

Knowledge, Skills & Abilities

Knowledge of bank operations, products, and services, including applicable state and federal laws, regulations, policies, and procedures.

• Proficiency with computers and standard business applications,including word processing, spreadsheet, and banking-related systems.
• Strong organizational and time-management skills with the ability tomanage multiple priorities and meet established deadlines.
• Effective verbal and written communication skills.
• Ability to work effectively in a team environment,…