RISE Wealth Licensed

Key Responsibilities and Duties

• Manages individual relationships with high-net worth clients to resolve, key service needs such as general and complex account research (e.g., contract maintenance, transfers/payments and brokerage service) in an efficient way.
• Assisting clients in completing forms and reviewing forms for accuracy.
• Performs registered and non-registered activities related to identifying client needs and identifying potential issues with current financial plans (estate planning, beneficiaries, etc.).
• Acts as an extension of the Wealth Advisory teams in strengthening client relationships by assisting with both service and support needs across all products and services promptly and accurately.
• Coordinates with business partners in resolving client request.
• Identifies and refers relationship opportunities to advisory team and business partners.
• Manages Inbound and Outbound phone and written responsibilities from clients and business partners to address client issues and manage the expectations with both external clients and key business partners.
• Interprets complex plan rules and explains them to customers in an understandable manner.
• Maintains strong business relationships with Advisory Teams.
• Completes brokerage operation activities in a timely manner and at established productivity levels.

University (Degree) Preferred Work Experience 2+ Years Required; 3+ Years Preferred FINRA Registrations SRC Indicator:
Series 6 or 7;
Series 63

• Sedentary Work

Schedule:

Monday through Friday with flexible start times. A 4x10 schedule cannot be accommodated. Overtime may be required as business needs dictate.

2+ years of Customer Service experience. Must have Series 6 or Series 7 and Series 63.

3+ years of Customer Service experience.

• Adaptability
• Collaboration
• Communication
• Conflict Management
• Customer Engagement
• Digital Savviness
• Innovation
• Inspires Others
• Prioritizes Effectively
• Resourcefulness

$24.04/hr - $33.65/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come.

We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

The organization is committed to making financial well-being possible for its clients, and is equally committed to the…