Sr. Client Accounts Specialist

Location: Northern

## Sr. Client Accounts Specialist Apply locations:
Atlanta:
Raleigh:
Charlotte:
Dallas:
Washington DCtime type:
Full time posted on:
Posted 7 Days Agojob requisition :
JR100908
** THE FIRM
** As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.
** JOB DESCRIPTION
** Alston & Bird is excited to welcome a detail‐oriented and service‐driven professional to join our team as a Senior Client Accounts Specialist. Reporting to the Sr. Manager of Client Accounts, this role supports a high‐performing team responsible financial operations, with a focus on delivering accurate and timely client account management across the firm.

This is a highly collaborative, attorney‐facing position that offers frequent interaction with lawyers, clients, and cross‐functional teams. The ideal candidate is a proactive self‐starter with strong analytical and problem‐solving skills who enjoys working with financial data, taking ownership of the billing lifecycle, and ensuring a seamless client experience. Success in this role requires the ability to manage competing priorities, maintain precision in a fast‐paced environment, and deliver exceptional service while contributing to a team‐oriented culture.
** ESSENTIAL DUTIES
*** Works with partners and clients on past-due balances to propose ways of convincing the client to pay the amount owed.
* Manages a portfolio of client accounts and analyzes accounts receivable balances to drive timely payment of invoices while maintaining accurate electronic records and strong client relationships.
* Occasionally negotiates with clients on payment plans, timing, and settlement amounts.
* Exercises independent judgment within guidelines; escalates material risks of nonpayment and recommends solutions to improve collections and avoid disputes.
* Drafts payment plan options, such as monthly payment plans and deferred payment for review and discussion with Finance leadership, partners and clients.
* Communicates over virtual meetings, phone and email with partners and clients; documents action items and status; and follows up as appropriate.
* Coordinates with the Sr. Manager of Client Accounts to manage escalations.
* Owns day-to-day utilization of Aderant and ARCS to manage the assigned accounts receivable portfolio.
* Conducts advanced analysis of account history and develops client-specific collection strategies; proactively identifies risk trends and recommends actions to reduce aged receivables.
* Manages high-impact client and attorney interactions, including escalations; maintains exceptional responsiveness and drives timely resolution while protecting the Firm’s client relationships.
* Drives complex communications with partners and clients; drafts clear, concise summaries and recommended next steps.
* Coordinates across billing, timekeepers, and client contacts to resolve disputed, skipped, and/or past-due invoices and short payments.
* Maintains accurate account status and follow-up procedures in ARCS; defines and reinforces documentation standards.
* Research payment misapplications and partners with the A/R team to resolve issues and ensure accurate application of funds.
** SKILLS NEEDED TO BE SUCCESSFUL
*** Negotiation skills to consider the unique circumstances of the delayed payment, client situation, and viable options to reach a mutually acceptable payment solution.
* Executive-level communication skills (written, verbal and virtual meetings), including the ability to translate complex account details into clear recommendations.
* Able to build trusted partnerships across the Firm and influence outcomes with attorneys, partners, and senior leaders.
* Able to resolve complex billing disputes through analysis, stakeholder alignment, and persistent follow-through while preserving client relationships.
* Comfortable influencing…