EPayment Processing Specialist

Agency Dept of Revenue Division Submissions Processing Job Classification Title Administrative Specialist I (S) Position Number  Grade NC08

About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work
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* PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING
*** The North Carolina Department of Revenue is recruiting for an ePayment Processing Specialist to work in our Submissions Processing Division (SPD). This is a hybrid position with hours of operation being 8:00 a.m. to 5:00 p.m. The primary purpose of this position is to handle the day-to-day operations of the Electronic Payments Unit (ePay). This includes daily balancing of all bank accounts, completing daily processing of incoming files such as EFT Credit and Debit files, Core Banking and Vendor Garnishment.

Entering enrollments for ACH Credit and Debit (EFT 100C and D forms). Keying exceptions payments such as reversals, card chargebacks, NOCs (Notice of Changes) and ACH returns. Provide excellent customer service to internal and external customers through answering phones and email service accounts.

Knowledge

Skills and Abilities

/Management Preferences Good word processing skills, experience with Microsoft Office products, and the ability to learn and utilize a variety of other processing systems Ability to research, problem solve, analyze, and interpret data accurately Ability to reconcile multiple reports against multiple bank accounts Good keying and typing skills at speeds of 40 WPM and 7,000 KPH with 98% accuracy and experience using a calculator Advanced attention to detail and good customer service skills with the ability to speak professionally over the telephone with external and internal contacts

Recruitment Range: $39,244.00 - S42,000.00 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve paid holidays per year Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year Twelve sick days/year which are cumulative indefinitely Paid Parental Leave Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal…