Loan Servicing Consumer Clerk

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists.

Mountain West Bank is seeking a detail-oriented Consumer Loan Servicing Clerk to join our experienced Loan Servicing team in beautiful Coeur d'Alene, Idaho. This position supports consumer loan operations by booking, assembling, scanning, and verifying loan documentation, preparing loan documents, and ensuring the accurate servicing of consumer loans. The ideal candidate is organized, dependable, and customer-focused, with a strong commitment to maintaining confidentiality in all loan-related matters.

Success in this role requires exceptional attention to detail, technical proficiency, and the ability to manage multiple responsibilities while providing outstanding service to internal and external clients.

This position reports to the Consumer Loan Servicing Team Lead. This department is part of a team of experienced Commercial and Consumer Loan Servicing members.

This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

• Perform routine loan maintenance duties such as:
• Process payments
• Setup and change AFT’s
• CIF changes
• HELOC checks
• Waive late fees
• Correcting/reversing loan payments
• Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
• Process Consumer loan payoffs – completing payoff checklist.
• Release collateral on all types of paid off loans.
• Book all types of Consumer loans and change in terms within 24 hours of receipt.
• Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request.
• Work assigned pending and filing weekly – following up on all required items. Sign off and complete files.
• File Review of Consumer loan files – put files together – notate all exceptions and send exception notices.
• Participates in community service activities
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

• High school diploma or equivalent
• Knowledge of banking policies and procedures.
• 1 or more years of experience in an office environment
• Ability to multi-task and handle complex tasks efficiently.
• Strong organizational skills.
• Strong attention to detail
• Abi…