Loan Processor – Consumer Direct

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Loan Processor - Consumer Direct

Full-time

Description

The Federal Savings Bank ("TFSB") is actively searching for an experienced mortgage loan processing professional to support our Consumer Direct team. This position is responsible for processing loans after conditional approval, communicating with borrowers to clear conditions, contacting third parties, and resubmitting to Underwriting.

Preference for qualified applicants located in Pacific time, however all applicants residing in the United States are encouraged to apply. Evening or weekend hours may be required based on the needs of the business.

• Assume full ownership of loan files in your pipeline
• Daily utilization of Encompass loan origination system
• Set and maintain proper expectations with all parties on the loan file
• Analyze package for completeness to ensure loan file meets investor guidelines
• Clear loan conditions and communicate effectively with Sales, Processing, and Underwriting teams
• Order 3rd party items, review & analyze title for all requirements and address any issues, insurance coverage for borrower
• Maintain loan file compliance while managing pipeline as various volume levels
• Work effectively under specific time constraints and meet end‑of‑month deadlines
• Complete Bank's customer service training and apply to everyday communications with borrowers and mortgage bankers

• High school diploma or equivalent required; 4‑year degree preferred
• 4+ years of recent mortgage processing experience required
• Experience managing a pipeline of primarily refinance loans
• Extensive experience processing VA cash‑out refis (required)
• Recent Correspondent Lending experience strongly preferred
• Knowledge of agency loan programs, multiple investor loan programs, and underwriting criteria for government and conventional offerings
• Proficiency with Encompass loan origination system
• Ability to calculate income, including self‑employed
• Excellent interpersonal, communication, and time management skills
• Ability to operate effectively & efficiently in high‑pressure situations
• All applicants must be flexible with their schedules as they may be required to work after‑hours, especially during peak volume periods

• Medical, Dental, and Vision insurance plans
• HSA and FSA plan options
• Company‑paid life insurance
• 401k with partial match
• Complimentary Employee Assistance Program (EAP)
• Paid time off that increases with tenure (40 hrs. sick time; 80 hrs. Your Time Off to start)
• 7 paid bank holidays
• In‑house virtual training opportunities to broaden your industry knowledge
• Education Reimbursement
• Employee Home Loan Discount Program
• Employee recognition on a national scale
• Frequent employee appreciation events
• Big bank capability, small‑bank feel

• $45,000 – $55,000 annual base salary plus monthly bonus
• Hired applicant will be eligible for a monthly incentive tied to individual production and achieving outlined goals

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.