Mortgage Servicing Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Pensacola, FL, US

30+ days ago Requisition

Salary Range: $25.50 To $32.00 Hourly

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

We set ambitious goals, provide personal development opportunities, and encourage results.

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include 11.5 paid federal holidays, PTO starting at 18 days for new hires, 16 hours of paid volunteer time, competitively priced medical insurance, and dental and vision coverage with 100% of individual premiums paid by Gulf Winds. Team members also receive employer-paid life insurance, short-term disability coverage, a 401(k) with company match, an employer-funded pension plan, flexible spending accounts, tuition reimbursement, and wellness programs.

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Responsible for the preparation of periodic loan accounting reports, loan payment processing and administration; reconciliation; preparing satisfactions and ensuring all final documents are received and stored; maintains mortgage files in vault; administration of taxes and insurances, annual escrow analysis, 1098 and other reporting.

30%
Performs all daily tasks with respect to mortgage loan servicing (i.e. payments, payoffs, disbursements, GL balancing); including maintaining loans on servicing system, verification of transactions, and quality control to ensure proper documentation. Omnichannel call and chat handling, queue management, and follows same day resolution standards.

20%
Assists members with any mortgage servicing questions. Responds to general questions, payoff requests, prepares payoff statements, and prepares mortgage satisfactions. Active vendor administration including weekly file uploads and downloads and annual county tax payments against statutory deadlines.

15%
Performs post-closing duties as well as coordinates with collections in regard to delinquent accounts. Weekly review of force placed insurance billing, verification with members and agents, and independent approve/decline authority.

15%
Processes escrow disbursement and coordinates annual escrow analysis and tax payments.

10%
Coordinates…