Part Time Member Experience Specialist

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Part Time 6 Albuquerque, NM, US

8 days ago Requisition

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.

We are currently seeking a Part Time Member Experience Specialist to join Kirtland Credit Union! This is a regular, part-time, 100% On-Site position based at our Paseo Branch.

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year!
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability

• Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships.
• Responsible for problem resolution resulting in win-win for the member and the Credit Union.
• Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services.

• Assumes responsibility for the effective and professional performance of member service functions.
• Meet with members, create and enhance member relationships
• Proactively analyze member financial needs and present product or service options
• Basic knowledge of all deposit and consumer loan products and services.
• Complete account maintenance tasks such as: check orders, debit cards and other related duties.
• Answers questions and solves problems for members by listening, collecting data, offering a variety of options.
• Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations
• Has basic knowledge of IRA accounts.
• Consult with members regarding basic money management and financial matters, as appropriate.
• Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers.
• Resolve member’s request and questions promptly and with KCU core value expectations.
• Utilize and adhere to KCU lobby management and MXS staffing model.
• Ensure Credit Union’s quality and professional reputation is projected and maintained.
• Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management.
• Assists other branches or departments as needed. Assists all co-workers.
• Attends meetings as required
• Keeps Management informed of branch operational/sales activities and of any significant problems.

• High School Diploma or equivalent

• Minimum one year’s cash handling experience, sales and customer service required.
• Experience with IRA and other consumer deposit products preferred.
• Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred.
• Proven member service skills and the ability to resolve problems independently or to elevate as needed to promote member satisfaction.
• Experience with customer service, identifying needs and providing solutions in a professional manner.