Financial Services Representative​/Loan Officer

Tru Choice FCU is hiring a Financial Services Representative/Loan Officer in Buxton.

Tru Choice FCU, a growing $250M credit union, is looking for a full-time Financial Services Representative to join our team in our Buxton branch. Tru Choice specializes in serving Maine families with credit and financial wellness opportunities by helping people meet or exceed their financial goals, by earning their trust, and building long term financial relationships. If you enjoy working as part of a team, have a passion for helping people in person or in a digital environment, this role may be for you.

The Financial Service Representative partners with members to understand their financial needs and guide them through the lending and account-opening process. This position delivers high-quality member experience aligned with Tru Choice’s SMILE service standards while recommending loan, deposit, and service solutions tailored to each member’s unique financial situation. The Financial Service Representative processes consumer loans, auto loans, personal lines of credit, and deposit accounts while supporting member financial wellness, service excellence, and branch growth objectives.

• Interviews members to identify financial needs and goals and guides them through the application process for consumer loans, auto loans, personal lines of credit, and deposit accounts. Processes, originates, and closes loans and opens accounts in accordance with Credit Union policies, lending guidelines, compliance requirements, and service standards.
• Analyze member financial situations and recommends appropriate loan, deposit, and service solutions that meet individual needs and support financial success. Educates members on available products, services, and lending options while identifying opportunities to deepen member relationships through personalized recommendations.
• Provides exceptional service in every interaction by adhering to Tru Choice’s SMILE service standards. Responds to member questions with professionalism, empathy, and accuracy while ensuring a positive and seamless member experience throughout the lending and account-opening process.
• Conducts proactive follow-up with members to ensure service expectations have been met and outstanding items have been resolved. Assists members with onboarding activities, including debit card receipt and activation, direct deposit setup, and other account-related services. Identifies additional opportunities to recommend products and services that support member needs and financial goals.

• Displays enthusiasm and has a positive attitude
• Demonstrates compassion, looks for opportunities to provide excellent service
• Demonstrates the philosophy of people helping people
• Skilled at being encouraging and motivating to team members, fostering a positive and uplifting environment that promotes individual and collective growth
• Embraces technology as a means to serve members
• Proactive and takes ownership of their work
• Build trusting relationships over time through sales generation, lending, member education, and financial coaching.
• Creates and maintains relationships between the organization and our surrounding community
• Maintain a dependable record of attendance and timeliness.
• Possess attention to detail, problem solving and multi-tasking skills
• Organized—keeping all your ducks in row!
• Competitive salary and rich benefit offering, including: health reimbursement account, defined benefit plan, and employer-paid life and disability insurance
• Generous paid time off and 12 paid holidays
• A fun, friendly and slightly unconventional workplace
• Be part of a Best Place to Work in Maine

Tru Choice FCU is an Equal Opportunity and Affir… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.