Pipeline Teller - Boonsboro and Hagerstown Branches

## Pipeline Full Time Teller - Boonsboro and Hagerstown Branches Apply:
Onsite Position:
Boonsboro, MD:
Hagerstown, MD:
Full time:
Posted Today:
R90217
** Thank you for your interest in joining our team. You applied to our Teller Talent Pipeline, which is not connected to a specific open position at this time. Instead, it allows us to proactively consider qualified candidates for future Teller opportunities as they arise.
**** As part of our ongoing talent acquisition efforts, the review process and response times may be longer than those for active openings. We appreciate your patience and will contact you if a position becomes available that aligns with your background and experience.
**** Overview:
** Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
*
* Primary Responsibilities:

** Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.
** Scope of Responsibilities:
** The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.  It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.  The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
** Managerial/

Supervisory Responsibilities:

** Not Applicable
** Education and Experience

Required:

** High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience  Proven verbal communication skills

Proven interpersonal skills  Proven ability to demonstrated exceptional customer service  Well-organized

Proven time management skills

Proven prioritization skills  Proficient with internet user-level…