Assoc. Director, Financial Assistance

The University of Miami/UHealth Department of Medical Education has an exciting opportunity for a full-time Associate Director, Financial Assistance to work in Miami, FL. The Associate Director, Financial Assistance oversees the operation of the financial aid program and promotes the delivery of excellent customer service to prospective and active students and their families, institutional staff members, external entities, and all other parties who contact the department.

Furthermore, the Associate Director, Financial Assistance ensures the department’s adherence to institutional and governmental regulations, rules, policies, and procedures.

• Instructs students and parents on the application process.
• Assists in the decision-making on awarding scholarships, grants, and other monetary assistance.
• Maintains current knowledge of all available private, state, and federal financial aid programs.
• Audits financial aid accounts to ensure accuracy and reports any concerns to appropriate managing staff.
• Develops policies and procedures manuals, including daily office practices.
• Coordinates financial aid events and scholarship fairs.
• Develops financial aid policies and administers academic plan programs.
• Hires, mentors, supervises, trains, and evaluates department staff.
• Analyzes, evaluates, and reports on financial goals and objectives.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Serves as the primary operational lead for the Medical School Financial Assistance Office, managing customer service activities, serving as the first point of contact for student inquiries, and resolving complex cases in a timely and professional manner. Implements the administration of FAFSA and CSS Profile processing, exercising professional judgment in the resolution of eligibility issues, verification requirements, CFLAGS, and awarding of federal, institutional, and private financial aid.

Collaborates with lending partners and internal stakeholders to facilitate the effective processing, certification, and monitoring of private educational loans. Coordinates financial aid disbursement processes, including the return of funds, reallocations, corrections, and other adjustments to ensure accurate and timely delivery of aid. Modifies financial aid packages based on changes in enrollment status, budget adjustments, receipt of additional resources, and other eligibility considerations.

Maintains student financial aid records and documentation in accordance with federal, state, institutional, and audit requirements. Serves as the designated backup for all critical financial aid operations to ensure continuity of services and compliance with regulatory requirements.

Administers and evaluates Satisfactory Academic Progress (SAP) reviews and appeals, applying institutional and federal regulations to determine eligibility and ensure consistent decision-making. Conducts comprehensive reviews and recommendations for professional judgment requests, special circumstances, dependency overrides, and merit scholarship appeals in accordance with institutional and federal guidelines. Provides operational support of financial aid programs to ensure compliance with federal, state, institutional, and accreditation requirements while maintaining audit readiness and accurate documentation.

With the Sr. Director of Financial Aid and Enrollment Management develops, implements, and maintains financial aid policies, procedures, and operational workflows to promote compliance, consistency, and service excellence. Assists with reconciliation activities, reporting requirements, audits, and program reviews related to federal, state, institutional, and private funding sources. Maintains subject matter expertise in federal aid regulations, institutional methodology, and health professions financial aid administration, applying current best practices to support program effectiveness and regulatory compliance.

Provides individualized financial aid counseling to prospective, incoming, and enrolled students and their families regarding financing options, indebtedness management, loan repayment strategies, and…