2nd Lien Collections Specialist; On-Site

Position: 2nd Lien Collections Specialist (On-Site)
Location: Northern

## 2nd Lien Collections Specialist (On-Site)
Apply:
AZ, Tempe:
Full time:
Posted Today:
R10289##
** Who We Are
** At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
** POSITION SUMMARY
** The 2nd Lien Loan Consultant is responsible for initial collections on portfolios to maximize recovery and disposition loans to the appropriate work out strategy.
** DESCRIPTION
* *** Essential Functions, Duties, and Responsibilities
*** Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
* Contact borrowers to cure delinquency, set up payment arrangements, review borrower’s response packages for modifications, repayment plans or settle accounts.
* Identify and recommend optimal workout strategies based on individual borrower circumstances.
* Identify and recommend legal strategies, as necessary.
* Increase frequency of borrower contact based on days since last payment.
* Performs additional projects and duties as assigned by management.
* Engage in efforts to prevent foreclosure through loan modification, repayment plans and deferments.
* Arrange for contractual services relating to property inspectors’ appraisers, real estate agents, who may be involved in the inspection or evaluation of the property.
* Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.
* Use the delegated authority tool and work with client matrices regarding workout strategies.
* Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
* Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.
* Keeps servicing files up to date with the necessary document and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated.
* Use manual and dialer strategies to contact delinquent homeowners.
* Understanding legal requirements and Fair Debt Collection Practices Act (FDCPA) guidelines on manual dialer reports.
* Must be able to communicate effectively through verbal and written means.
* Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.
* Willing to work overtime as needed.
* Obtain Mortgage Loan Originator (MLO) license.
* Knowledgeable in different systems, Loss Mitigation System (LMS) and Delegated Authority (DA) Tool.
* Review and maintain their personal negotiating worklist.
* Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
* Handle multiple mortgage products such as Home Equity Line of Credit (HELOC) junior liens, conventional loans, Adjustable-Rate Mortgage (ARM) loans etc. that are current to 180 days delinquent as governed by investor, departmental and legal guidelines.
* Performs related duties as assigned by management.
** Qualifications and Education Requirements
*** High school diploma or equivalent, required.
* Bachelor’s degree,…