Foreign Exchange Specialist

Location: Northern

## Foreign Exchange Specialist Apply:
Portsmouth
3003:
Full time:
Posted 2 Days Ago:
JR101315

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
*
* Location:

Portsmouth, NH - Corporate Headquarters
**** Compensation:
Starting at $21.00 per hour.*
* ** Negotiable depending on experience and qualifications*
* ** with opportunities for growth as skill develop.
** Responsible for the general operations and administration of foreign exchange (FE) services.  This role encompasses a diverse range of services available to our global membership through various communication channels. These services include international bill payments, the V PAY card platform, Banknote orders, and the management of foreign currency transactions. Functions as a primary point of contact for all Service CU branch offices, member inquiries, and communication with financial institutions, both in the U.S. and in foreign locations.**“
* Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”
****
* Position Responsibilities:

*** Exceed member expectations by resolving complex foreign exchange inquiries through various communication channels.
* Always willing to talk to members and work with the front lines to support them to the best of their ability.
* Ensure responses to all inquiries from members and staff are addressed within the established SLA timeframe.
* Serve as a subject matter expert (SME) on foreign exchange policies, procedures, software navigation and transaction inquiries for other departments and branches.
* Communicate and work with U.S and European vendors as needed.
* Acquire and maintain proficiency in operating Windows-based and specialized software for supporting FE services.
* Administer, maintain, and support database of recurring member transfer requests, in various foreign currencies.
* Manage, uphold, and facilitate the entire international bill pay services process. Responsible for guiding policy and procedures, as well as ensuring the timely processing of payments.
* Maintain the timely and accurate preparation, processing and transmission of all incoming and outgoing debit and credit transactions within the European network. Understanding SEPA and SWIFT file formatting and messaging is essential.
* Verify the execution of daily foreign currency batch processing on member accounts and the general ledger. Conduct account research for redirected payments and accurately process returned credits and debits in compliance with established SEPA and SWIFT regulations.
* Oversee the V PAY card plastic database, encompassing weekly ordering, annual renewals, and card maintenance requests.
* Identify cross-sell opportunities within the Credit Union during member interactions.
* Manage the foreign exchange Banknote service, to include the tracking of all order details and the completion of exchange or return orders.
* Responsible for researching and resolving any transactions that encounter issues or are returned for any reason, which may involve coordinating with branch offices, members, or other financial institutions.
* Conduct daily and monthly reconciliations of all FE related general ledgers, converting to USD value, which includes calculating and entering gain/loss and income adjustments.
* Perform reconciliations of all foreign-exchange related bank accounts against the general ledger, verify that all items on bank statements are accurately reflected or appropriately disputed if unauthorized. Process any returned currency items as required.
* Extensive research within multiple general ledgers…