Customer Billing Specialist

Job Summary

We are continuing to expand our team and are looking for a Customer Billing Specialist to join some of the industry’s brightest minds that are dedicated to providing our customers and partners with security value and outcomes. The Customer Billing Specialist will report to the Sr. Manager of Order to Cash and will work closely with Sales, Delivery, Customer Success, and our clients.

We're looking for a talented, self-motivated, flexible, team-player who has the drive to deliver results and takes initiative to join our Accounting & Finance Team

• Review all Closed opportunities ensuring we have proper governing documentation and accepted Terms and Conditions.
• Validate that all terms and conditions are consistent between the Quote, Customer Purchase Order, and Statements of Work / MSA / MTC.
• Insert additional Terms and Conditions into Order Contract as needed.
• Review and approve all order opportunities for fulfillment
• Partner with delivery teams to validate service delivery dates to bill per the terms and conditions of the governing contract.
• Responsible for managing all order changes as required
• Ensure accounts are set up properly among the various systems to align with the billing procedures
• Ensure all account documentation is properly in place prior to billing commencement
• Complete all monthly invoicing of assigned services including delivery to clients
• Process Service Credits
• Assist Accounts Receivable with cash application and collections activities
• Assist with financial audits
• Build excellent relationships with customers and various departments within the Company
• Respond to contract and order related inquiries from customers and other departments
• Test all system upgrades, enhancements, and break fixes.
• Cross train on the various functions and responsibilities within the team to assist with workload balance in peak time, as needed, and to serve as backups to each other.
• Ensure all processes are scalable and efficient and improve where needed

• 3 to 5 years of relevant order/contract support and billing experience, with preference in monthly recurring or professional services billing cycles
• Excellent verbal and written communication skills and commitment to excellent customer service and collaboration with people
• High degree of accuracy and attention to detail
• Salesforce or other Customer Relationship Management (CRM) system experience
• Net Suite or other ERP system experience
• Proficiency in Microsoft Suite products - advanced Excel knowledge required
• Ability to work independently in a fast-paced environment and multi-task

• Experience in software or technology company is highly desirable
• Experience with channel partners and/or value-added resellers relationships is a plus
• Experience with international customers in foreign currencies is a plus

• Bachelor’s Degree with a concentration in Accounting or Finance preferred, but not required

Physical Demands:
General office environment. May require long periods sitting and viewing a computer monitor. No special physical demands required.

At Level Blue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.

This role is open to candidates legally authorized to work in the…