Director, Deposit and Digital Operations - Harrisburg or Halifax

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Regular Full Time Halifax, PA, US

A great company begins with a great team! Mid Penn Bank is actively seeking a Director of Deposit and Digital Operations to join our team in Harrisburg or Halifax, PA.

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Director manages and leads the organization’s Deposit and Digital Operations functions. This position is responsible for ensuring efficient, consistent, and high-quality delivery of customer service and operational support while maintaining strong internal controls, regulatory compliance, risk management practices, and adherence to policies and procedures. The Director of Deposit and Digital Operations identifies opportunities to improve processes and the customer experience, and works collaboratively with Retail Banking, Risk Management, Compliance, Internal Audit, and other business units to strengthen operational effectiveness and mitigate risk, while supporting the company’s overall growth and service goals.

Essential Duties and Responsibilities

• Provides leadership and oversight of the organization’s deposit operations and digital banking operations departments, ensuring efficient operations and a high level of customer service.
• Oversees operational processes related to deposit accounts, account maintenance, transaction processing, electronic banking, online and mobile banking, debit card services, and other banking services, as applicable.
• Monitors operational performance through established service-level agreements, key performance indicators, productivity measures, error rates, exception volumes, and other metrics.
• Develops and maintains effective procedures, workflows, and internal controls to promote consistency, efficiency, accuracy, and a high level of customer service.
• Evaluates operational processes and identifies opportunities to automate, streamline, or otherwise improve processes while maintaining appropriate risk controls.
• Partners with Information Technology and third-party providers to support the implementation, enhancement, testing, and ongoing administration of deposit and digital banking systems. Partners with Compliance, Risk Management, Internal Audit, Information Security, and other control functions to address findings, regulatory requirements, and operational risk and fraud concerns.
• Provides operational leadership for system implementations, product enhancements, conversions, upgrades, and other technology initiatives affecting deposit or digital operations.
• Participates in user acceptance testing, process validation, issue resolution, and implementation planning for new or enhances products and systems.
• Oversees the investigation and resolution of operational issues, transaction exceptions, customer-impacting errors, system issues, and service disruptions.
• Maintains awareness of emerging digital banking technologies, fraud trends, and industry practices that may affect the bank’s operational environment.
• Serves as an operations leader during mergers and acquisitions, contributing expertise in operational…