Floater, Finance & Banking

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Someone to provide excellent customer service while accurately and efficiently processing teller and new accounts transactions in accordance with RCB Bank policies and procedures and within regulatory requirements. Somone to support branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages. Someone responsible for upholding consistent customer service standards, maintaining strong fraud-prevention awareness, and promoting products and services that enhance the customer’s banking experience, regardless of assigned branch.

Someone to help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

• You have a desire to learn bank products and services to assist customers.
• You have strong organization, clerical, and process skills with the ability to manage multiple tasks effectively.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can follow detailed procedures and maintain accuracy in changing environments.
• You care about your community and have a desire to be involved.

• Provide Teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows.
• Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices
• Balance drawer at the end of shift and report any outages to supervisor.

• Minimum one (1) year of proven customer service experience
• Cash handling experience
• Previous experience in banking and…