Personal Banker Joplin 32nd

Full-Time Personal Banker Joplin 32nd Street

Assist customers with account needs and provide customer service by performing the following duties.

include the following. Other duties may be assigned.

• Understanding of regulatory compliance.
• Thorough product knowledge.
• Assist in solving debit card/ATM operational problems; provide assistance to debit card customers to ensure continuous, efficient service with debit card transactions.
• Seeks new business by presenting, selling, and cross-selling needed bank products and following up properly to ensure quality service.
• Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.
• Assists with customer checking account problems.
• Assists customers with entry into safety deposit boxes.
• Sets up direct deposit/auto debits to customers' accounts.
• Handles outgoing/incoming wire transfers.
• Conducts a High Performance Checking brochure sales process.
• Actively market the bank's products and services including non-bank investment products. Utilize cross-selling techniques whenever possible.
• Develop and implement programs that promote investment products.
• Maintain a level of technical knowledge through participation in educational courses, seminars and through membership in professional and banking organizations.
• Follow customer service procedures to ensure they are met to the highest standard consistently.
• Ensure prompt, efficient and courteous service in the renting of and granting access to safe deposit boxes and storage space by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name. Verify access authority against safe deposit contracts for each request. In addition, accept and process payments for new boxes, renewals, drilling fees and lost key fees and maintaining computer system according to established procedures.
  
  Purge files as appropriate.
• Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, NOW accounts, regular checking accounts, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed.
• Requires knowledge of basic IRA rules and regulations and ability to perform activities related to the opening or closing of IRAs.
• Process any IRA contributions or withdrawals in accordance with bank and regulatory guidelines.
• Assist customers with balancing and reconciling their accounts at the Bank.
• Maintain favorable customer relations and cross-sell Bank services through needs identification thus ensuring the most positive and profitable relationship possible exists between the Bank and its customers.
• Maintain thorough product knowledge of all retail products and all regulatory Rules and Regulations that are essential to the position
• Periodic follow-up with customers for additional services and to ensure customer satisfaction.
• Confidentiality is required in all phases of employment.

include the following. Other duties may be assigned.

• Teller back up.
• Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.
• Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.
• Conduct oneself in a professional and appropriate manner at all times, whether at work or outside business hours, remembering you are a representative of this institution at all times

There are no supervisory responsibilities in this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED)

Possess a minimum of one year of similar work experience. Formal training may be substituted on a year-for-year basis for the required work experience.

Ability to…