Universal Banker

Position: UNIVERSAL BANKER I
Location: Northern

# UNIVERSAL BANKER IODESSA 42nd Street - ODESSA, TX 79762## Overview Position Type Full Time## Description The Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions.

The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.
** Key Responsibilities
**** Transaction Processing & Customer Service
*** Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.
* Identifies customers and processes check cashing, referring to officers for exceptions as required.
* Processes savings deposits, withdrawals, and loan payments.
* Issues cashier's checks, money orders, and other bank products.
* Balances cash drawer daily and follows teller over/short policy.
* Assists in branch opening and closing procedures as assigned.
* Ensures compliance with security protocols and regulatory requirements.
* All areas of customer service to include processing wires, disputes, issuing debit cards, etc.
* Opens new personal and business accounts.
** Customer Experience & Relationship Building
*** Delivers a consistent and exceptional customer experience.
* Makes a concentrated effort to resolve customer inquiries or issues promptly.
* Actively promotes the bank’s products and services and refers customers to appropriate personnel.
* Promotes and maintains positive relationships with customers, co-workers, and community members.
** Operations & Compliance
*** Complies with all department and bank policies and procedures.
* Contributes to the achievement of individual, branch, and organizational goals.
* Participates in training, meetings, and development opportunities as assigned.## Qualifications
* High School Diploma or equivalent required
* Cash handling experience preferred
* Familiarity with online banking, debit card processing, and basic bank product knowledge.
* Excellent customer service skills and problem-solving abilities.
* Ability to maintain professionalism in a fast-paced environment.
* Prior banking or customer service experience is a plus
* Basic proficiency in Microsoft Office Suite
* Basic math and problem-solving skills
* Strong verbal and written communication skills