Collector, Finance & Banking

Description

The primary purpose of the collector is to independently manage a portfolio of delinquent consumer loan and credit card accounts, utilizing advanced collection strategies to minimize losses, reduce delinquency and charge-offs, and support the financial performance of the credit union. The role analyzes account and Member information to identify causes of delinquency, negotiate repayment solutions, and coordinate loss mitigation efforts while maintaining positive member relationships.

This position also resolves complex Member situations, ensures compliance with all applicable regulations and policies.

This position is based in Anaheim Hills, CA with the opportunity to work on a hybrid-remote schedule which consists of 2 day in-office and 3 days working remote from home.

Business

Hours:

Monday to Friday, 8:00AM - 6:00PM & Saturday, 9:00AM – 1:30PM

* Based upon business needs, this position will require flexibility to work a varied work schedule between the hours of 8:00AM and 6:00PM, including rotating Saturdays, during regular business hours.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!

In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today!

• High School diploma or equivalent
• One (1) year of experience in consumer loan collections, bad debt collections, other collections-related experience or call center environment, or two (2) years of financial institution branch or lending environment.
• Experience conducting collection activities across multiple consumer loan products and all stages of delinquency, including pre-charge-off and recovery efforts.

• Associate degree or equivalent experience
• Entry-level experience handling repossessions, bankruptcies, skip tracing, recovery processes, collection system platforms/CRM systems, dialer systems, skip-trace tools, and online collection systems.
• Three (3) years of financial institution branch or lending environment.
• Experience working in manual and dialer-based collection call center environments.

• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
• Maintain a positive, professional behavior and image with Members, staff, management, and board members.
• Maintain confidentiality of all credit union and Member information.
• Establish and maintain effective working relationships with staff across departments and external business partners.
• Maintain a professional appearance and demeanor.
• Strong working knowledge of credit union policies, procedures, and applicable credit and collection laws and regulations.
• Excellent oral and written communication, negotiation, interpersonal, and conflict resolution skills.
• Ability to analyze complex account situations, exercise sound judgment, and recommend appropriate loss mitigation…