Lead Associate, Credit Operations

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products.

The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit

As a Lead Associate, Credit Operations at QXO, you’ll support day-to-day credit and collections activities while serving as an experienced resource for the Credit Operations team. You’ll manage complex customer accounts, evaluate credit risk, support collections and account resolution, and provide guidance to team members while helping ensure credit processes are completed accurately, efficiently, and consistently.

The ideal candidate combines strong commercial credit and accounts receivable knowledge with analytical thinking, customer service, and the ability to guide others in a fast-paced environment.

This is a hybrid position that can be based out of our Savage, MD or Dover, DE offices.

• Support day-to-day execution of credit operations and established credit procedures
• Review and process new customer credit applications and existing account requests
• Evaluate customer creditworthiness using payment history, credit reports, financial information, and other available data
• Recommend or approve credit limits and account terms within established authority levels
• Monitor customer credit exposure and identify accounts requiring additional review
• Review requests for credit-limit changes, account releases, credit holds, and other account actions
• Handle complex or higher-risk credit requests and esc ...
• Ensure customer account information and credit documentation remain accurate and current
• Maintain consistent application of established credit policies and procedures

• Manage assigned accounts and support collection of outstanding customer balances
• Monitor aging, delinquency, past-due balances, and payment commitments
• Contact customers regarding outstanding balances and coordinate appropriate resolution
• Research and resolve payment discrepancies, deductions, disputes, and account issues
• Partner with customers and internal teams to resolve issues affecting payment
• Identify higher-risk or significantly past-due accounts and recommend appropriate action
• Support efforts to reduce delinquency, improve cash flow, and minimize bad-debt exposure
• Escalate complex collection or account issues to Credit leadership when necessary

• Serve as a day-to-day resource for Credit Operations team members
• Provide guidance regarding credit procedures, account issues, collections, and system processes
• Help coordinate daily workload and priorities based on customer and business needs
• Assist team members with complex transactions, customer situations, and problem resolution
• Support onboarding and training of new Credit Operations employees
• Assist with cross-training and knowledge sharing across the team
• Reinforce established procedures, service expectations, and documentation standards
• Identify recurring questions or training needs and communicate them to Credit leadership
• Lead by example through accuracy, professionalism, customer service, and accountability

• Partner with Sales and branch teams to resolve customer credit and account concerns
• Serve as an escalation resource for more…