Banking Services Operations Analyst Job Northern Kentucky USA,Finance & Banking

Banking Services Operations | Corporate Headquarters
Rochester, NY 14604, USA

Description Hours:

Schedule:

This position is hybrid and remote eligible for up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m.

- 5:00 p.m. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Salary: $90,940.41 Salary Range: $80,454 - $101,426

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

This position is accountable to provide effective analysis, reporting, and support for Fraud and Loan & Deposit Operations. It represents Fraud and Loan & Deposit Operations on corporate projects, leads local projects, and coordinates process improvements. This position supports the preparation of expense budget across Fraud and Loan & Deposit Operations teams, as well as assists in variance analysis, and headcount modeling.

Primary Accountabilities:

Data Collection, Analysis, and Reporting

Lead the design and delivery of repeatable analysis and reporting that combine data sources across various data systems and structures to provide stakeholders the most up to date data needed to perform their jobs effectively
Act as liaison with the Business Intelligence team to leverage organizational tools to support reporting needs
Develop and maintain subject matter expertise for data relevant to Fraud and Loan & Deposit Operations
Collaborate with internal partners to better leverage existing systems and databases to drive new and critical analysis in support of strategic decision making
Provide analytical support for efforts aimed at process improvements and organizational changes working with SME’s to create presentations and facilitate stakeholder meetings

Process Management

Provide leadership for processes under the control of Fraud and Loan & Deposit Operations
Conduct research and uses data analytics to develop recommendations, communicate, and execute recommendations working collaboratively with team managers and stakeholders
Ensure departmental desktop manuals are kept up to date and meet regulatory requirements.

Forecasting and Tracking of Key Metrics

Forecast annual volumes for Fraud and Loan & Deposit Operations for items that are not produced by Product Management team
Monitor actual volumes on a regular basis and highlight significant changes in trends
Interpret critical changes to key performance indicators
Support Business Unit cost center managers in the preparation the annual budget. Includes coordination of automated calculations with Accounting team and managing cost center/general ledger account structure with Accounting. Make recommendations to bring consistency in budgeting methodologies where appropriate across Fraud and Loan & Deposit Operations
Support Business Unit cost center managers in analysis of quarterly variances to AOP
Present consolidated annual budget data and quarterly variance reporting to VP Loan & Deposit Operations and SVP Operations

Headcount and staffing analysis

Update staffing models by coordinating time studies
Identify impacts or changes to activity times and make staffing recommendations as needed

Leads and participates on projects

Represent Fraud and Loan & Deposit Operations on corporate projects
Leads local projects
Deliver projects on time and within budget

Qualifications:

Bachelor's degree or 4 years of directly related experience in analysis, planning and execution.
Minimum 3 years financial industry experience
Minimum 3 years experience in discipline requiring analysis, planning and execution
Excellent analytical, communication, and presentation skills
Proven ability to gather, review and analyze data summarizing into clear analysis and actionable findings
Experience with process improvement methodologies and tools such as Six Sigma
Demonstrated ability to think critically, work independently with minimal direction, and effectively handle multiple tasks and competing priorities
Proven ability to partner and collaborate with all stakeholders

Preferred Qualifications:

Bachelor's degree in a Business related…