Teller, Finance & Banking

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Regular Full-Time Hanover, PA, US

4 days ago Requisition

Salary Range: $15.45 To $19.31 Hourly

Home Branch:
Hanover, PA - Hanover Branch

Position Title: Full-Time Teller

Department: Retail Operations

Supervisor's

Title:

Assistant Branch Manager

Classification: Non-Exempt

Starting Salary Range: $15.45 - $19.31

Summary:

The Member Experience Representative I is a developmental role to gain the knowledge, skills, and abilities necessary to become a Member Experience Representative II. The Member Experience Representative I is an entry level consultative position within Belco's Branch Network. This role is responsible for in-branch member service interactions, providing educational information on Belco products and services aligning solutions to member needs.

Performs a wide variety of transactional and account and loan servicing duties to serve Belco's membership, while upholding Quality, Service, and Brand Standards. Represents the credit union to its members in a courteous, professional and confident manner.

Essential Functions:

• Enthusiastically supports the referrals and sales and service culture at Belco in every interaction with members and the public.
• Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
• Positively contributes to the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs).
• Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records.
• Under the guidance of the Assistant Branch Manager, they may assist members with preparing and compiling new member applications and information to open all account types.
• Utilizes a consultative sales approach to seize all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual members' needs with appropriate products and services to enhance the member relationship with the credit union.
• Under the guidance of the Assistant Branch Manager, may assist members through various steps of the loan process for a member.
• Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker systems.
• Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco's policies, procedures, safety standards. Must maintain member and employee confidentiality.
• Embody Belco's mission, vision, Belco's Behavioral Expectations, and actively support the Brand "Belco Life", within each interaction. Constantly looking for ways to improve processes that will improve the member's and/or team experience and communicate those ideas to Branch Management
• Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills.
• Participate in community and professional events.
• Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times.
• All other duties as requested by the Assistant Branch Manager and/or Area Branch Manager/Branch Manager.
• Functional
  
  Skills:
  
  Products/Service Knowledge, Selling Skills, Dependability
• Operating
  
  Skills:
  
  Quality Of Work, Communication, Solving Problems
• Relationship
  
  Skills:
  
  Member Focus, Teamwork

This job operates in a professional office environment, requiring 100% in branch work. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines.

Physical Demands:

The…