Senior Manager, Collections​/AP & AR

Department: Finance

Employment Type: Permanent
- Full Time

Location: Pittsburgh, PA

Reporting To: Amanda Reid

Location: Pittsburgh, PA (Hybrid)

Why Confluence?

At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

The Senior Manager, Collections, Account Receivable and Payable is responsible for leading the Collections function, supporting escalations, overseeing Accounts Payable operations, and contributing to treasury, cash flow, and cash management activities. The primary focus of the role is ensuring customer cash is collected promptly and effectively while providing leadership and support to the collections team.

• Lead the collections function and support the collections team.
• Ensure timely collection of customer payments.
• Manage and resolve escalated collection issues.
• Partner with customers and internal and external stakeholders to address collection-related inquiries.
• Support collection activities as needed during escalations or periods of increased demand.

• Provide leadership and oversight of Accounts Payable operations.
• Partner with the AP team to ensure effective processes and controls.

• Support treasury-related activities.
• Contribute to cash flow management and cash forecasting initiatives.
• Assist with broader cash management responsibilities across the organization.

• Bachelor's degree in Finance, Accounting or related.
• Minimum of 6 years of progressive experience in collections, accounts receivable, order-to-cash, or working capital management experience, including 3+ years in a manager/supervisor role, with responsibility for aged debt performance, customer escalations, and collections process improvement.
• Experience with ASC 606 and 605 revenue recognition
• Experience in process automation, bringing manual processes to ERP to reduce manual intervention
• Experience in interpreting SaaS contracts, multi year deals, overages and minimum calculations.
• Strong Excel skills
• Netsuite experience preferred.

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

• Generous Time Off packages including additional half days with each public holiday in your location.
• Global Career Development opportunities
• Social Events
• Referral Bonus scheme
  - Upto $3,000 per successful referral
• Plus many more!

We offer flexible working options for all employees.

#LI-Hybrid

We look for people who align with our 4 values.

Face reality with honesty, courage and accountability

Deal creatively with challenges and envision what the world could be

Build good habits into reflexes which become a part of our life

Committed to the success of others

To ensure a fair and consistent assessment for all candidates, we ask that you do not use AI tools, external assistance or prepared real time prompts during ta screening call or interview unless we have specifically advised that these are permitted.

The interview is designed to assess your own experience, thought process and communication skills. If AI use is permitted as part of an exercise, we will clearly explain this beforehand.

As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.

Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.