Innovation Data Analyst (HUMAN Service Specialist V

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

ASTD
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Baltimore City Department of Social Services Office of Innovation 1910 N. Broadway Baltimore, MD 21213

The primary objective of this role is to support the Baltimore City Department of Social Services (BCDSS) by providing on-site technical guidance, producing data-driven reports, and performing detailed data analysis. This position requires significant independent judgement to interpret and apply the L.J. v. Massinga federal court mandates (LJ Consent Decree), as well as relevant laws and regulations throughout various administrative stages.

Additionally, the incumbent will facilitate effective communication to help personnel identify and rectify issues within the Child Juvenile & Adult Management Systems (CJAMS), the agency's primary electronic information platform.

Generate and analyze reports from internal databases and systems like CJAMS and Workday to produce critical performance and compliance metrics. Evaluate data to improve service outcomes for families and children, ensuring all recurring reports for LJ Consent Decree and other agency mandates are delivered on schedule. Collaborate across agency units to define report requirements and data needs, optimizing staff productivity and service results for Baltimore City residents.

Research and compile information as directed by the executive and may recommend innovative ideas or methods of doing business.

Experience:

Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience using Microsoft Office and Google Suites.
• One year of experience working with internal and external partners to implement solutions for human service programs.
• One year of experience creating and managing data collections systems such as CJAMS (Child Juvenile Adult Management System).

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent…