Full-Time Dispatcher

Employment and Volunteer Opportunities

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The Town of Acton is seeking to fill one full-time Dispatcher position. The Dispatch team works under the direction of the Dispatch Supervisor on a rotating 4:2 schedule.

• Answer and process emergency and non-emergency calls for service.
• Dispatch police, fire, EMS, and other emergency and non-emergency units and personnel as needed.
• Provide pre-arrival instruction for emergency medical dispatch.
• Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established policies and procedures.
• Enter, update, and retrieve information from local, state, and national computerized systems.
• Conduct inquiries, validations and modifications of records as required.
• Work effectively and efficiently under stressful situations.
• Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

• High school diploma or equivalency and two years of work experience.
• Proficient computer skills required to process records and information.
• Ability to multi-task under high-pressure situations.
• Excellent written and verbal communication skills.
• Hours will vary; applicant must be available 24/7 for night, weekend and holiday hours.
• Position requires a medical examination, including hearing and drug tests, a psychological evaluation, and the ability to pass a background check.
• Successful candidate must complete the Dispatch Training Programs.

• Experience in accurately assessing and processing emergency and non-emergency requests for assistance.
• Experience in a fast-paced work environment requiring prioritizing and organizing work.
• Experience in maintaining accurate records.
• The ability to take direction and work independently.
• Possess strong interpersonal and customer service skills.
• Previous dispatch experience preferred, but willing to train the right candidate.

Starting salary: $28.01 - $29.43/hr. ($58,258.20-$61,207.38 base annually), plus evening and overnight shift differential of $2.00/hr top-step dispatchers can earn up to $73,410 annually with night differential.

• Up to a $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan).
• Health, Dental, Vision, and an attractive pension system are just some of our competitive insurance and benefits.
• Employer pays 75% of Health Insurance.

Preference given to applications received by August 21. 2026.

Acton is an EOE.