SLC911 Public Safety Dispatcher

Position Title:

SLC
911 Public Safety Dispatcher

Bargaining Unit: AFSCME

Job Description:

Working under general supervision of a Dispatch Communications Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance from SLC
911 (Salt Lake City 911). Operates telephone, radio, and computer-aided dispatch (CAD) systems. Dispatches emergency units and/or personnel in response to requests for assistance for both Police and Fire/EMS. Coordinates communications during field activity and relays information to appropriate department, public safety officials or other agencies This position may require non-traditional hours and overtime as needed to cover a 24-hour-per-day operation.

About the Position:
Join Salt Lake City 911 as a Public Safety Dispatcher and serve as a critical link between the community and Salt Lake City Police, Fire, and EMS. You’ll answer emergency and non-emergency calls, assess and prioritize requests for service, and dispatch the appropriate public safety resources using advanced CAD, radio, telephone, mapping, and communications systems. This fast-paced role requires sound judgment, composure under pressure, and the ability to quickly gather, prioritize, and relay critical information.

Public Safety Dispatchers work in a 24-hour operation and play an essential role in coordinating emergency response and supporting the safety of our community. This position requires rotating shifts, including evenings, overnights, weekends, holidays, and overtime as needed.

Position Hourly Range: $26.62 – $40.03/hr This AFSCME-covered position follows an established wage scale with defined pay steps and progression up to $40.03/hr initial placement is at the entry rate, with higher placement based on qualifying prior public safety dispatch experience.

This position is eligible for full city benefits, including:

• Health Insurance Dental, Vision and Life Insurance
• Paid vacation and personal leave 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

• Using computer-aided dispatch and a telephone system, answers emergency 911 lines including calls and requests for assistance from various public and private agencies for all disciplines.
• Reviews and prioritizes calls as either emergency or non-emergency.
• Responds to inquiries, transfers calls and/or records, and inputs call information into computer database.
• Determines level and type of response needed and takes appropriate action based on established protocols, policies, and procedures.
• Uses Automatic Vehicle Locator (AVL) and mapping software to aid in the dispatching and tracking of units in the field.
• Uses multi-channeled computerized radio system to dispatch either Police or Fire/EMS units and communicates with field personnel.
• Updates emergency units while in route to a scene and as additional information becomes available.
• Patches channels in accordance with policies and guidelines for major situations or events.
• May be required to maintain contact with caller to obtain and relay additional information and/or provide instructions, until emergency field personnel arrive on the scene.
• May provide emergency, lifesaving first aid or safety instructions based on clearly defined policies and guidelines.
• Contacts other Police and Fire/EMS agencies, public and private utilities, various government agencies and outside specialists as requested by public safety officials.
• Responds to field officers’ requests for information regarding vehicle registrations, driver license status, criminal histories, outstanding warrants, etc.
• Receives and dispenses information on city, state and private property impounds, repossessions and stolen and recovered vehicles.
• Responds to field personnel with pertinent information, performing requests for service and making necessary callbacks.
• Initiates contact with callers who have disconnected from 911 emergency lines to determine if an emergency exists.
• If unable to make…