911 - Emergency Communications Officer

Kennesaw, United States | Posted on 08/21/2026

• Salary Range: $20.92/$43,513.60 to $32.43/$67,454.40 DOQ (FLSA Non-Exempt)
• State/Province Georgia
• Country United States

General Nature of Work

The purposeof this classification is to receive and respond to incoming calls to theCity’s emergency 911 communication system and to dispatch emergency service and/or law enforcement personnel as appropriate.

JOB RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if thework is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Receive calls on the City’s emergency
  911 system, including emergency calls, non-emergency calls, TDD calls, and language lines.
• For non-emergency calls, provides information, answer questions, take messages, and/or refer caller to appropriate staff; contact various other departments as needed to resolve problems.
• For emergency calls, obtain information from callers and determine the appropriate agency to respond;contact and dispatch appropriate agency; provide agency with information neededto respond and to ensure personnel/officer safety; work to keep caller calm;monitor status of response; and contact wrecker services and utility companies as needed.
• Log incoming calls and dispatchinformation into an automated system; enter information pertinent to incoming calls, dispatched agencies, response time and action taken; and maintain records of calls and dispatching activities; record all officer calls, dispatchtime, arrival time and completion time; file required documentation, request and respond.
• Monitor a variety of radio frequencies; monitor weather radios; alert field personnel to weather conditions; monitor other frequencies to communicate with law enforcement,ambulance, fire and other emergency services providers; provide information toand/or obtain information from field personnel regarding emergencies, incidentcenes, directions, and status.
• Perform computer background checks andhandle inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, warrants and summons; providevarious information from computer database as requested by officers.
• Perform various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintain communication logs; query data bases upon request; research warrantinformation, driver’s licenses and tags; submit information to appropriate staff; and perform system backups and reboots servers as needed.
• Communicate with supervisor, City employees, the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Prepare or complete various forms,reports, memos, spreadsheets, or other documents.
• Receive various forms, reports,weather advisories, incident reports, GCIC information, warrants, orders of protection, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; review, complete, process, forward or retainas appropriate.
• Maintain a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintain an awareness of new equipment, procedures, trends and advances in the profession; participate in continuing education activities;attend shift meetings, workshops and seminars as appropriate.
• Operate a GCIC terminal, a personal computer, and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.
• Perform other related duties as assigned.

KNOWLEDGE,

SKILLS and ABILITIES

Data Utilization :
Requires the ability toreview, classify, categorize, prioritize, and/or analyze data. Includesexercising discretion in determining data classification, and in referencingsuch analysis to established standards for…