Investigator, Taxi and Accessible Services

9144-Investigator, Taxi and Accessible Services

Department: San Francisco International Airport
Job class:9144-Investigator, Taxi and Accessible Services
Salary range: $ - $
Role type: Temporary Provisional Permanent Civil Service What does this mean?
Hours: Full-time
Exam type:Contact us for more information
Rule:Contact us for more information
List type:Contact us for more information

Investigator, Taxi and Accessible Services (SFO) (167301)

Recruitment: TPV-

TYPE OF APPOINTMENT: PROVISIONAL (TPV)

This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years.

Specific information regarding this recruitment process is listed below:

• Application Opening:Tuesday, August 18, 2026
• Final date to receive applications:
  This job announcement may close at any time but not before Monday, August 24, 2026
  at 5:00 p.m. PT; interested applicants are encouraged to apply as soon as possible.
• Salary Range:$115,024- $139,750
• Working Hours:
  
  Full-time, 40 hours per week, 10 hours per shift, 4 days a week:
  Morning Shift
  : 6 AM-4 PM;
  Swing Shift
  : 1PM-11 PM
• Recruitment : TPV-

Company

Description:

San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.

SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.

Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

9144
Investigator, Taxi and Accessible Services

Under direction, performs professional level investigative work to evaluate, monitor and report on compliance with laws, regulations, policies and procedures by motor-vehicle-for-hire permit holders. Makes recommendations on possible disciplinary actions for regulatory violations by permit holders, including assessment of administrative penalties and suspension or revocation of permits, if applicable.

Essential functions and duties include:

• Performs investigations, surveillance and enforcement including possible sting operations; researches and identifies permit holder violations; works directly with law enforcement personnel.
• Visits, surveys, and patrols premises to evaluate and enforce compliance with laws, regulations, permit conditions, and established policies and procedures; confirms licensure and qualifications of operators.
• Conducts interviews with permit tees, representatives, witnesses, and others to gather data and to monitor and report on compliance with laws, regulations, permit conditions, and established policies and procedures.
• Investigates and drafts responses to complaints from the general public by interviewing complainants, witnesses, and experts to gather information for analysis and resolution of complaints.
• Analyzes information and evidence resulting from research and investigative activities; prepares and presents findings and recommendations; develops and improves enforcement mechanisms; assists in developing policies or modifications to rules and regulations.
• Prepares accurate and detailed investigative reports based on observations; prepares correspondence, memoranda, and/or presentations.
• Responds to alerts indicating violation of laws, rules, and regulations and to requests for assistance with escalating incidents; refers to emergency contact when appropriate.
• Tracks and monitors notices, actions and collection of fines.
• Counsels permit holders on regulatory compliance; records and explains actions taken pertaining to enforcement and discipline; advises management on training priorities.
• Prepares declarations and testifies about results of investigations at…