Communications Dispatcher

Salary: $-$ Annually

Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance. All activities are performed within specified legal guidelines. Incumbents are expected to work independently and exercise judgment and initiative.

• Operate a state of the art computer-aided dispatch system while monitoring, phones and neighboring agencies activities.
• Receive emergency and non-emergency calls including wireless E911, TDD and VOIP calls and determine appropriate priorities for action.
• Dispatch calls and directs officers in the field; monitoring officer’s status, location and needs during emergency and routine activities.·
• Listen actively using effective questioning techniques with the ability to quickly articulate the details of a call in a clear concise understandable manner when speaking.
• Operate a wide variety of communications equipment and enter data into computers/databases

• Equivalent to the completion of the twelfth (12th) grade.
• One (1) year of general clerical involving frequent public contact, preferably in a law enforcement setting.
• Possession of, or ability to obtain, a valid Public Safety Dispatcher Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).