911 Dispatcher

Salary: $20.01/HR

A 911 dispatcher receives emergency and non-emergency calls, advising callers and dispatching emergency units to specific locations as necessary. The job description of a 911 dispatcher involves a familiarity with police codes, the efficient operation of a police radio dispatch system, and the ability to remain calm in stressful situations.

A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any non-emergency calls as necessary.

• Receives emergency calls.
• Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
• Takes down location and personal information of the caller.
• Dispatches available emergency units to the proper location.
• Keeps callers on the line when necessary.
• Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
• Maintains logs of all calls and dispatched units.
• Enters call information and records into database.
• Prioritizes simultaneous emergency scenarios.

• High school diploma or GED required.
• Job-specific training required prior to start date.
• Able to meet state requirements.
• Valid Texas state
• Able to obtain a TCOLE Telecommunicator Certification within 6 months of employment.