Community Service Officer II

This Community Service Officer II position is assigned to the Boise Police Department Front Counter at City Hall West and serves as a primary point of contact for members of the public seeking police services, information, resources, or assistance. Provides in-person public service by evaluating requests for assistance, conducting interviews, preparing police reports and documentation, answering questions regarding police procedures, laws, ordinances, and community resources, and directing individuals to appropriate services.

The position also performs Community Service Officer duties in support of department operations, which may include responding to calls for service, conducting investigations, collecting and processing evidence, and assisting Patrol Officers, detectives, and the Crime Lab as needed.

This position works under immediate/direct supervision and is regularly scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. at City Hall West.

To ensure internal equity and alignment with the approved budget

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Boise City and Idaho State criminal codes
• Law enforcement programs, practices and procedures
• Computer usage including related software
• Basic report preparation skills
• DSLR camera usage.

Ability to:

• Interpret and apply laws and ordinances
• Determine priorities, manage multiple projects under stress, and show the ability to multi-task
• Assess requests for service and determine appropriate resources
• Use good customer service and de-escalation techniques
• Use independent judgment and discretion
• Communicate effectively in the English language at a level necessary for efficient j