Senior Service Agent - Transportation & Public Works; Civil Service

Position: Senior Service Agent - Transportation & Public Works (Civil Service)
Location: Northern

## Senior Service Agent - Transportation & Public Works (Civil Service)
Apply:
SANDIST1:
Full time:
Posted Today:
End Date:
September 23, 2026 (7 days left to apply):
26-28858
** Dallas is Growing. Grow With Us.
** Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
** Job Summary
**** Job Description
**** Overview
* * The Senior Service Agent
-Transportation and Public Works is a highly skilled position that inspects, reviews, and evaluates all aspects of operational activities to ensure compliance and standard safety measures are within the city’s compliance. Schedules and determines appropriate maintenance repairs to maintain or achieve minimum property standards and handles difficult technical problems as needed.
** Essential Functions
**** 1
* * Conducts inspections in an assigned geographical area and related project areas to determine safety, structural, and/or applicable codes and ordinances; investigates alleged violations of federal, state, and local codes, ordinances, and regulations; ensures corrections are made for deficiencies and assists in determining methods to achieve conformance.
** 2
* * Investigates, researches, and responds to various requests from City Manager's Office, other departments, and the public to gather information regarding the various aspects of presented requests and concerns; identifies issues, determines appropriate actions, and ensures the most appropriate solution is recommended and implemented.
** 3
* * Inspects a variety of complex construction concerns completed by contractors and other entities to ensure compliance with the city's paving and construction standards; inspects floodplain and storm sewer flow areas, hazardous street, and sidewalk failures, in addition to damage to guardrails and bridge failures.
** 4
* * Assists and supports emergency services and provides professional recommendations when needed; interacts and collaborates with citizens, engineers, contractors, and other agencies to ensure appropriate specifications are met for project/maintenance compliance; interprets contractual language and serves as a liaison between management, field staff, and other professionals.
** 5
* * Schedules, organizes, and coordinates appropriate course of action in consultation with the parties involved to ensure that the request is acted on in the most expeditious and efficient manner; responds to the parties initiating service requests to keep them informed of what action is proposed to be taken, by whom, and when it is scheduled to be taken.
** 6
* * Research maps, plats, and other records and data to obtain information to determine the scope of responsibilities of parties to make recommendations for action to be taken; coordinates service delivery and ensures requests are handled with professional effectiveness and in a timely manner.
** 7
* * Maintains. updates, edits, and organizes data on the computer regarding service requests received, actions proposed, and measures taken to ensure proper disposition of requests in compliance with the city's policies and procedures.
** 8
* * Assists supervisors in meeting deadlines, scheduling jobs, and otherwise helping to resolve complaints to ensure the effectiveness of the response to service requests.
** 9
* * Coordinate City operation functions such as construction, drainage, tree inventory, mowing, and landscaping across multiple internal and external departments and outside governmental agencies
** 10
* * Performs all other tasks as needed or assigned.
** Knowledge, Skills,…