Operations Review Specialist

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requisition no:884175

agency: children and families

position number:

salary: $47,668.01, in accordance with dcf salary policy

the florida department of children and families (dcf) isthe state of florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

within dcf,
the economic self sufficiency (ess) program
helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

under the ess program,
the office of public benefits integrity (opbi)is responsible for investigating government assistance fraud or misuse regarding the snap (food assistance), d-snap (disaster food assistance), tanf (cash assistance), and medicaid programs by individuals or merchants. Opbi is also responsible for quality assurance and quality control of the administration of the ess benefit programs.

to be considered for this position responses to the qualifying questions are required and must be verifiable based on your submitted application.

* the requested information must be disclosed on the state of florida candidate profile. It is not acceptable to write "see resume" on the candidate profile (application). *

applicants must meet the minimum requirements to be hired for this position.

operations review specialist i – ess – opbi – electronic benefits transfer (ebt) program

this is not a telework position.

the selected candidate will be required to work at the tallahassee hq office location (2415 n monroe st, ste 400. Tallahassee, fl 32303).

this is classified as a career service position, working full-time, 40 hours per week.

business hours are 8:00 am - 5:00 pm est, monday - friday.

the incumbent is a member of the dcf d-snap disaster response team and, in that capacity, will be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

minimum qualifications:

• must be a current department of children and families employee or must have been employed with department of children and families within the last five (5) years or less.
• must have a minimum of 4 years (48 months) of advanced microsoft excel experience.
• two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits
• must live in or around tallahassee, fl or have a willingness to move to or around tallahassee, fl

preference will be given to candidates with the following:

• two years or more of customer service, investigating, accounting, processing insurance policies or determining eligibility.
  • or associate’s degree, or higher from an accredited college or university,
  • or 60 semester hours or 90 quarter hours can substitute for the experience.
• have a minimum of 2 years (24 months) of experience in snap.
• have a minimum of 2 years (24 months) of documented experience with webadmin (ebtedge).
• have a minimum of 2 years (24 months) of documented experience with the florida system.
• bilingualism, with a preference of spanish

operations review specialist i – ess – opbi – ebt program

this position supports the electronic benefits transfer…