Assistant Spa Manager​/Lead Esthetician

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

FACE FOUNDRIÉ – Charlotte South End

Reports To:

Spa Manager

Position Type:
Full-Time

License Requirement:
Current North Carolina Esthetician License Required

The Assistant Spa Manager / Lead Esthetician is a working leadership position responsible for supporting the Spa Manager with daily operations while independently overseeing esthetician training, service quality, and inventory management. This position serves as the day-to-day leader and technical resource for the esthetician team, leading by example through exceptional services, professionalism, accountability, and adherence to FACE FOUNDRIÉ standards. The role maintains an active client book while receiving designated time for leadership, training, and inventory responsibilities.

• Assist with onboarding, hands-on training, and technical development
• of new estheticians.
• Help coordinate ongoing training, service certifications, treatment
• observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols,
• service timing, consultations, sanitation, and client experience
• standards.
• Identify technical skill gaps and provide coaching, retraining, and
• continuing education.
• Assist with training for new services, products, enhancements,
• equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns
• to the Spa Manager.
• Serve as a technical resource for esthetician service and product
• questions.

• Manage professional back-bar, retail, treatment, and operational
• inventory.
• Maintain appropriate inventory levels and established pars; conduct
• routine inventory counts.
• Place routine supply orders within approved budgets and
• receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory
• variances.
• Ensure treatment rooms and back-bar areas are clean, organized,
• properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and
• communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or
• supplies required for scheduled services.

• Serve as Manager on Duty when the Spa Manager is unavailable or as
• scheduled.
• Support daily spa operations, including appointment flow, coverage
• needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention,
• memberships, enhancements, retail, productivity, service
• quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding,
• scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to
• the Spa Manager.
• Assist with routine client service recovery and elevate significant client
• or employee concerns.
• Support spa promotions, events, marketing initiatives, and team
• meetings as needed.
• The Spa Manager retains primary responsibility for overall spa
• performance, staffing, scheduling, financial results, formal performance
• management, hiring, compensation, corrective action, and…