Esthetician Manager - Concord

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

The Esthetician Manager is responsible for leading the esthetician team while ensuring exceptional guest experiences, operational excellence, and adherence to FACE FOUNDRIÉ standards. This role blends leadership, training, and hands‑on service delivery to support business performance and team development. The Esthetician Manager oversees hiring, coaching, scheduling, compliance, and performance management for the esthetician team while maintaining a high standard of client care and service quality.

1. Team Leadership & Staff Management:

• Lead, mentor, and manage the esthetician team to maintain a high-performing and positive workplace culture.
• Conduct interviews and the process for hiring new esthetician team members.
• Provide ongoing coaching, feedback, and performance management to support professional development and service excellence.
• Conduct weekly, monthly, and quarterly performance reviews and hold team members accountable to established benchmarks and goals.
• Maintain a professional, supportive, and gossip‑free environment that promotes collaboration, accountability, and respect.
• Review and approve time off for estheticians
• Serve as an approachable and effective communicator who leads by example and models professionalism, integrity, and sound judgment.

2. Operations & Compliance Management:

• Assist with creating and maintaining esthetician schedules in Boulevard, including appropriate coverage for breaks and lunches.
• Monitor timekeeping to ensure esthetician staff accurately clock in, clock out, and record meal breaks.
• Review and approve time‑off requests, escalating questions when necessary.
• Ensure all safety, sanitation, and hygiene standards are followed before, during, and after services to remain compliant with state board regulations.
• Oversee inventory management in collaboration with the Lead Esthetician, ensuring accurate inventory counts and proper product control and inventory management.
• Coordinate store cleaning responsibilities, ensuring treatment rooms, dispensing areas, restrooms, and back‑of‑house areas meet FACE FOUNDRIÉ cleanliness standards.
• Maintain open communication with the District Manager using Gmail and other company systems to ensure operational needs are addressed.

3. Training & Team Development:

• Design and implement training curriculum for new estheticians onboarding and ongoing development.
• Train and coach estheticians on FACE FOUNDRIÉ protocols, service standards, product knowledge, sales techniques, and compliance requirements.
• Provide ongoing education on new services, products, and operational updates.
• Partner with product and equipment representatives to schedule and facilitate training sessions for the team.
• Utilize training platforms such as Eloomi to support ongoing professional development.
• Identify development opportunities for individual estheticians and create actionable plans to enhance their skills, performance management, and Safety and legal compliance.
• Coach and train esthetician staff to help achieve store and individual sales goals.
• Support the Lead Esthetician by delegating training responsibilities and optimizing training schedules.

4. Client…