Patient Accounting Coordinator

Scope of Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 1 year of experience in a contact center or similar experience in a healthcare environment.
• Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site.
• Aches or higher rating on annual performance evaluation; no corrective action in the past 12 months.
• Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity.