Assoc Patient Service Spec PRN, Surgical Specialties Regional Clinics Lebanon​/Mount Juliet Clinics

Job Overview

Vanderbilt University Medical Center (VUMC) is seeking a Reception/Administrative Assistant to support patient services with a primary focus on efficient front‑door operations and excellent customer service. The role is performed in a daytime shift.

• Conduct patient check‑in and check‑out procedures.
• Schedule appointments via clinical communication or direct request.
• Provide a positive first impression and utilize customer‑service skills.
• Ensure point‑of‑service collections and process cashiering tasks.
• Manage the reception area, maintain an orderly appearance and ensure accountability of each patient check‑in.
• Proactively communicate appointment updates and changes to patients.
• Process inbound and outbound telephone calls and respond to patient inquiries.
• Update and verify insurance information for patient visits.

• Customer Service (Novice level) – focus on customer needs and responsiveness.
• Patient Scheduling – coordinate and schedule appointments with various hospital or clinic computer systems.
• Patient Documentation – receive, record, and verify patient information.
• Medical Terminology & Documentation – comprehend and record medical terminology in an office or surgical setting.

• High School Diploma or GED required.
• Less than one year of relevant work experience.
• Basic computer skills and ability to learn new software.

This role offers a comprehensive benefits package that may include health, disability, retirement, and wellness offerings to enhance your well‑being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.