Patient Access Representative - Union​/Southgate​/Cold

Expected Starting Pay Range: $17.49 - $20.99. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary

Location:

Cold Spring Primary Care

Department: CCHMC Cold Spring Primary Care

Shift: Day (United States of America)

Schedule:

Full time

Weekly

Hours:

40

FTE: 1

Employee Status:
Regular

• Daytime weekday hours with rotating shifts (opener, mid, and late)
• Typical start time around 7:45 AM
• One late shift per week, approximately 10:30 AM – 7:00 PM, rotated
• Saturday rotation: approximately one Saturday per month, 8:00 AM – 12:00 PM
• When working Saturday, a half day off during the week is provided to offset
• No Sunday hours
• On-site / in-person role

• Safety – Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
• Customer Service – Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling, investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures, and contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage, accessing only information and records necessary to perform the responsibilities of the position.
• Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system, and talks to management to explain system errors or to recommend changes to the system.

• High school diploma or equivalent
• No directly related experience required

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability