Behavioral Health Specialist - ICM

BEHAVIORAL HEALTH SPECIALIST INTENSIVE CASE MANAGEMENT QUEENS SUPERVISED RELEASE POSTED: 6/4/2026

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

Reporting to the Clinical Supervisor, the Behavioral Health Specialist will provide community-based support for clients who met the eligibility criteria of high-risk and high needs and require a support team to meet with them where they are at regardless of their location in NYC. The Behavioral Health Specialist is an integral part of the Clinical Services Department with Queens Supervised Release, which strives to support clients in improving behavioral health, promotes recovery and rehabilitation, and provides the highest quality care and support in a responsive and effective manner to high-risk and high needs clients who can be served in the community by creating new opportunities for success.

• Screen and assess clients for the treatment of co-occurring substance use and MH disorders through application of appropriate tools and methods combined with participation in interdisciplinary team consultations.
• Provide individualized intervention for problematic behaviors using techniques such as CBT therapy, crisis intervention, and de-escalation, to prevent and/or manage crisis.
• Persistent engagement and continued observation to help assess client’s improvements and/or ongoing needs or behavior.
• Assist in developing and implementing treatment plans to address behavioral issues.
• Advocate and liaise for clients within the criminal legal and/or shelter system and support them throughout the treatment process.
• Communicates with client, client caregivers, teachers, and/or families (if applicable). Educates families to support implementation of treatment plans and help them understand their loved one’s condition.
• Assist clients in securing medical care, entitlement and other community support that promote integrated physical and mental health, safety, wellbeing, and recovery.
• Provide or connect clients with employment counseling, vocational rehabilitation, completion of housing applications and placement, and provision of life skills training.
• Complete assessments and maintain accurate progress notes in a timely manner using best practices for records retention and document storage of sensitive information.
• Collaborate with external stakeholders, such as hospitals, shelters, and primary care coordinators to achieve consistent engagement and positive client outcomes.
• Provide services in a strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.

• Communicates with staff comprised of diverse identities, experiences, and professional disciplines in a respectful manner that acknowledges differences, expertise, and experiences to promote collaboration and better client outcomes.
• Communicates with clients of diverse populations, needs and experiences in the justice system and other institutions in a respectful manner that acknowledges lived experiences and creates connection.
• Answers questions about our services in an informed and…