Health Information Specialist

Health Information Specialist I

Location: Manchester, KY 40962
Employment Type: Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible, and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

• Full‑Time:
  Monday‑Friday, 8:00 AM – 4:30 PM EST
• Location:
  
  Manchester, KY 40962 (one on‑site location)
• Comfortable working in a high‑volume production environment
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status
• Documenting information in multiple platforms using two computer monitors
• Full Benefits: PTO, Health, Vision, Dental Insurance, 401k Savings Plan and tuition Assistance

• Receive and process requests for patient health information in accordance with company and facility policies and procedures
• Maintain confidentiality and security of all privileged information
• Maintain working knowledge of company and facility software
• Adhere to the company’s and customer facilities Code of Conduct and policies
• Inform manager of work site difficulties and/or fluctuating volumes
• Assist with additional work duties or responsibilities as needed
• Consistently apply medical privacy regulations to guard against unauthorized disclosure
• Manage patient health records, safeguarding them and ensuring compliance with HIPAA standards
• Prepare new patient charts, gathering documents and information from paper sources and electronic health records
• Assemble medical records in standard order, ensuring accuracy and completeness
• Create digital images of paperwork to be stored in the electronic medical record
• Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting appropriately
• Answer inbound and outbound calls
• Assist with patient walk‑ins as needed
• Perform administrative duties such as handling faxes, opening mail, and data entry
• Meet productivity expectations as outlined at a specific site
• Schedule pick‑ups as required
• Other duties as assigned

• High School Diploma or GED
• Ability to commute between locations as needed
• Willingness to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in English
• Detail and quality oriented, focusing on accurate and compliant information for medical records
• Strong data entry skills
• Ability to work independently responding to changing priorities and role needs
• Organize and manage multiple tasks
• Responsive to a fast‑paced work environment

• Experience in a healthcare environment
• Previous production / metric‑based work experience
• In‑person customer service experience
• Ability to build relationships with on‑site clients and customers
• Comfortable bringing new ideas, process‑improvement suggestions, and feedback to internal stakeholders

Health & Safety: Datavant requires post‑offer health screenings and proof of vaccinations such as flu shot, Tdap, COVID‑19, etc. Exemptions may be available on a case‑by‑case basis for disability, medical contraindications, pregnancy or religious reasons.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status. The company does not discriminate based on paid or unpaid work, accrual history, or additional references.