Patient Registration Representative - Administration Muhlenberg

Job Summary

Responsible for the registration of all patients accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point‑of‑service collection, while maintaining confidentiality, professionalism, and ethics continuously.

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained and entered into the computer system timely and accurately.
• Obtains and documents required pre‑certification for outpatient testing obtained by the physician’s office.
• Schedules appointment times using computerized scheduling programs.
• Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
• Accepts payments and co‑pays.
• May move patients to and from the department by escorting, using stretchers, and wheelchairs.
• Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
• Verifies insurance coverage presented by the patients.
• Communicates with referring facilities regarding patient transfers and, in conjunction with nursing, coordinates hospital‑wide bed control functions to provide optimum placement of patients.
• Performs bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes “Do Not Announce” patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining a bed control log with assignment and placement issues.
• Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
• Answers internal and external calls, takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility’s policies and procedures, scheduling outpatient appointments and testing accordingly.
• May serve as a lead registrar on shift or a super‑user of a particular admitting area.
• May serve as a mentor for new team members.
• May assist with special projects and serve as a lead for committees within the department focused on process improvement and accountability.
• Provides problem‑solving and troubleshooting on system errors, reports issues, and/or routes them to System Administrators.

Requires critical thinking skills and decisive judgment, works under minimal supervision, and can handle a stressful environment with appropriate action. Excellent interpersonal, organizational, and problem‑solving skills are essential. Demonstrates in‑depth knowledge of the specialization and business needs to recommend appropriate action.

• Work Experience: A minimum of 2 years’ relevant experience required.
• Education: High school diploma, GED, or higher preferred.
• Licensure/Certification/Registration: BLS – Certified Basic Life Support Healthcare Provider required within 90 days of employment.

Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high reliability organization.

Standing:
Occasionally;
Walking:
Occasionally;
Sitting:
Frequently;
Lifting 0‑25lbs.:
Rarely;
Lifting 25‑75lbs.:
Rarely;
Lifting over 75lbs.:
Rarely;
Carrying 0‑25lbs.:
Rarely;
Carrying 25‑75lbs.:
Rarely;
Carrying over 75lbs.:
Rarely;
Pushing/Pulling 0‑25lbs.:
Frequently;
Pushing/Pulling 25‑75lbs.:
Rarely;
Pushing/Pulling over 75lbs.:
Rarely;
Cutting, reaching, speaking, hearing, and repetitive hand/arm movements as noted above. Keyboard data entry frequently. Vision and color discrimination frequently. Low‑risk hazardous drug exposure.