Medical Office Assistant - Urgent Care Muhlenberg

Overview

Owensboro Health Medical Group – Urgent Care, Muhlenberg requires a Medical Assistant to perform a range of clinical and administrative duties related to patient registration, assessment, and scheduling while maintaining confidentiality, professionalism and a high level of ethical behavior. All tasks focus on patient access and satisfaction, accurate information handling, and patient assistance.

• Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
• Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
• Monitor and communicate changes in patient condition; document patient care provided.
• Maintain equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting.
• Accept payments, co‑pays and other fees during registration; reconcile receipts at shift end when required.
• Communicate effectively with insurance companies, external agencies, patients, physicians, team members, and referring facilities regarding patient transfers and hospital admissions.
• Answer internal and external calls, take requests for patient information, and disseminate information with accountability to regulatory requirements.
• Maintain examination areas and perform patient registration, check‑out, pre‑certifications, pre‑procedure instructions and appointment confirmations.
• Retrieve records as requested by authorized persons and obtain appropriate release‑of‑information forms.
• File new and returned records according to established systems and policies; identify and document missing records.
• Enter information from multiple sources into computer databases, verify data accuracy by reviewing printouts or reports, and correct errors.
• Locate and prepare records for archival or destruction per policies; initiate retrieval of archived records and follow up on delays.
• Assist with patient assessments and treatments under the supervision of a licensed provider.
• Greet patients upon arrival, provide appropriate information, and prepare them for medical procedures.

• Critical thinking and decisive judgment.
• Ability to work under general supervision in a stressful environment.
• Application of advanced specialized skills and knowledge.

• Work Experience: No experience required.
• Education: High school diploma, GED or higher preferred.
• Licensure / Certification / Registration: A ‑OE credential required within 120 days of obtaining 24 months of experience in the last 36 months under a licensed provider; BLS certification required within 90 days of employment.
• Other: Supports Owensboro Health’s Mission, Vision, Core Commitments, and adheres to all organizational policies and procedures.

Clinical – Office/Clinic:
Frequently standing, walking, and talking; occasionally sitting, lifting (< 25 lbs), pushing/pulling (0–25 lbs), bending, kneeling, and reaching. Common keyboard data entry; very rare running. Vision requirements include normal depth perception and color discrimination. Hazardous drug risk exposure is low.