Irvine Medical Back Office Team Leader- FLOAT

Position: (Irvine) Medical Back Office Team Leader- FLOAT
Location: West Irvine

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

Employer Paid Health, Life & Disability Insurance4 Weeks of PTO Retirement Plan with up to 4% Employer Match8 Paid Holidays And More!

Many employees work alternative work schedules which allow them a day off during the week.

At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.

TEAM LEADER PRIMARY FUNCTION The Team Leader serves as the on-site departmental supervisor, monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports up to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships, develop teams, and solve problems to better serve patients. This description is an addendum to core position of the team leader and describes only the specific leadership responsibilities of the team leader.

CMA/RNs are member of a primary care team responsible for the care and treatment of patients in a medical office by assisting medical providers utilizing both assessment and technical skills. CMA/RNs ensure efficient patient flow in rooming/triaging patients, completing orders and answering patient questions, often acting as a liaison on behalf of our patients to provide high quality healthcare.

PRINCIPLE

TEAM LEADER DUTIES Establish the patient as the priority and focus work around the customer service experience, for themselves as well as for the team.

Supervise daily functions of the team, ensuring appropriate protocols and policies are followed.

Monitor daily workflow for efficiency.

Reassign staff as needed or indicated by the Manager.

Ensure all departmental logs are completed appropriately and completely.

Approve daily timecards, ensure team members arrive on time and take appropriate meal and break periods.

Develop staff through coaching and training activities on a regular basis.

Complete evaluations for staff on team.

Build relationships amongst organizational team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.

Collaborate through face to face and virtual interactions with, providers and other department team leaders to solve issues that may present throughout the course of the day.

Participate in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.

Triage patient complaints/issues and solve as able. Route complicated issues to the next level of management or appropriate department as needed.

Share appropriate and pertinent information with team in timely manner.

Attend monthly and quarterly meetings to obtain organizational informational.

Lead monthly team meeting to share organizational information and deliver quarterly team trainings.

PRINCIPLE CMA DUTIES Maintain records of vital statistics and other pertinent patient data including medical and social histories.

Prepare patients for and assist with examinations.

Conduct specified laboratory tests. Collect lab specimens, including blood, urine, stool, sputum, mucous, and skin sources.

Administer injections and medications, dress wounds and incisions, interpret physicians’ instructions to patients, assist with emergency and minor surgery, and perform related tasks as directed.

Clean and sterilize instruments and equipment, and maintain stock of supplies and medications.

Record and develop electrocardiograms.

Relay messages to providers, assist providers with prescription requests, phone in prescriptions to the appropriate…