Family-Centered Medical Assistant — Clinical Support & Records

• Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.

• Assist care providers with procedures and physical exams of patients.

• Prepare patients for examination and treatment.

• Provide care consistent with the family-centered care and medical home models.

• Provide flexible, culturally competent and responsive care to the needs of the patient and family.

• Treat families as full partners with decision making processes regarding their child's care.

• Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.

• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.

• Respond quickly to parent requests and concerns.

• Manage records per department policy.

• Maintain patient files, records and other information.

Requirements

• High school diploma or equivalent
• Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Core Competencies

Demonstrates expertise in providing technical and clinical services while ensuring family-centered care and cultural competence. Capable of managing patient records and responding effectively to patient and family needs.

Highest-signal resume keywords

• Medical Assisting
• Patient Care
• Customer Advocacy
• Record Management
• Cultural Competence

ATS Optimization Keywords

Hard Skills

• Patient Examination
• Clinical Services
• Medical Record Management
• Procedure Assistance
• Family-Centered Care

Soft Skills

• Customer Focus
• Communication
• Flexibility
• Responsiveness
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• Medical Assisting Program Graduate

Industry Keywords

• CCHMC Policy
• Best Practice Guidelines
• Patient Advocacy
• Medical Home Model
• Family Partnership