PSR-Ohio County Family Care

Location: Hartford

POSITION TITLE:

196 PSR

LOCATION:

Clinical

REPORTS TO:

Vice President of Provider Practice REVISION DATE:
May 2026

QUALIFICATIONS:

EDUCATION:

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED:

see above PREFERRED: N/A

EXPERIENCE:

REQUIRED:

N/AP REFERRED: 1 year of medical office experience, Knowledge of medical terminology OTHER REQUIREMENTS OR LICENSURE:
Customer service skills,Strong organizational and time management skills

Excellent verbal and written communication skills

Strong multi-tasking skills

JOB DESCRIPTION:

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:
Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to blood borne pathogens at all times in patient care.

May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).COMPLIANCE AND REGULATORY EXPECTATIONS:
All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to:

OCH Code of Conduct OCH Policies and Procedures Scope of Practice within License/Certification.

HIPAA and HIPAA Security Confidentiality Standards Workplace Safety Mandatory Training Annual Compliance Education ESSENTIAL JOB FUNCTIONS &

KEY RESPONSIBILITIES:

Opening and closing the office

Ensure waiting area is always neat Answering phones and directing to appropriate department/staff

Create patient telephone encounters/actions/messages for other staff

Scheduling appointments

Screen patients for possible contagious illnesses and provide directions if patient should be seen via telemedicine

Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.

Entering patient demographics into EMRVerification of insurance eligibility and benefits

Obtain required forms (registration, health history, third party liability, NPP and consents)
Identify insurance coverages and distinguish between primary, secondary and tertiary

Obtain case in jury information for Workman’s Comp and MVACheck patient in and out Contact patients that no show or cancel/reschedule report from confirmation calls

Live confirmation calls for upcoming appointments

Obtain and enter referral information

Mark no shows in daily schedules

Scan demographic documents into the patients’ chart in EMRReport daily on no shows and rescheduling trends

Open mail; distribute to appropriate individual/team Collect co-pays, TOS payments, prepayments and any outstanding balances

Close out and balance cash drawer, complete bank deposit

Balance daily transactions

Run day end review and billing summary

Work front end billing denials

Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.

Read and comprehend patient billing to answer general questions

General financial counseling: patient balances, payment options, setup payment plans

Prep daily schedules and identify outstanding balances for upcoming appointments

Have ability to communicate effectively (both verbal and written) with patients, physicians and other teammates

Liaison between patient and clinical staff

Additional tasks assigned by the Management

QUALIFICATIONS:

EDUCATION:

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED:

see above PREFERRED: N/A

EXPERIENCE:

REQUIRED:

N/AP REFERRED: 1 year of medical office experience, Knowledge of medical terminology OTHER REQUIREMENTS OR LICENSURE:
Customer service skills,Strong organizational and time management skills

Excellent verbal and written communication skills

Strong multi-tasking skills
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