Outpatient (OP) Services Access Center

Position Summary

Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc. (BCI) is looking for a warm and welcoming Access Engagement Specialist to guide new clients through their first steps of care. BCI provides outpatient services for adults, children, and families in Mental Health (MH) and Substance Abuse (SA) programs, and the Access Engagement Specialist plays a key role in making every client feel comfortable, valued, and well cared for as they begin treatment with BCI.

The Access Engagement Specialist is responsible for providing orientation to new clients, maintaining the BCI and Behavix waitlist for services, and coordinating initial face-to-face sessions with a licensed outpatient therapist. The Access Engagement Specialist also coordinates community wellness checks with the Case Management department for hospital discharge clients who no-show for their discharge group. The Access Engagement Specialist demonstrates excellent customer service skills and patience when working through difficult situations, ensures that all client information collected is accurate, and maintains strict client confidentiality.

The ideal candidate is outgoing, organized, and enjoys building rapport with clients throughout their early care journey. They thrive as part of a professional and para-professional team and communicate easily with BCI departments and external stakeholders. Strong multi-tasking skills, sound judgment, and a consistently professional, upbeat attitude help ensure that every client gets a positive and well-coordinated start to treatment.

At BCI, you’ll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Access Engagement Specialist, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients. No two days look the same, and your positive energy and follow-through set the tone for every client’s early experience with care.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth, along with real opportunities to grow your career within BCI.

• A friendly, close-knit team that supports one another every day
• Meaningful work that makes a real difference in clients’ lives
• Interactive training, mentoring, and coaching from day one
• Room to grow your career within a stable, mission-driven organization

BCI offers competitive salary and benefits. Benefits include:

• Eleven (11) Paid Holidays
• Seventeen (17) days per year of PTO
• 403(b) Retirement Plan with Employer Match
• Employee Assistance Program (EAP)
• Health Care / Dependent Care Reimbursement Program
• Employer Paid $15,000.00 Life Insurance
• Teladoc
• Health Insurance
• Vision / Dental Insurance

• High School (HS) Diploma OR GED.
• Bilingual/Bicultural (English/Spanish) preferred (not required).

Employment is contingent upon successfully completing all required screenings and background checks, including:

• Applicants must be able to pass an Agency for Health Care Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background check (Clearinghouse Education and Awareness Website: )
• National Sex Offender Registry search
• Office of Inspector General (OIG) check (if you have previously worked for DCF (including Contract or Subcontract Provider)
• Drug screen
• Tuberculosis (TB) test
• Applicants must be at least twenty-one (21) years old and possess a valid Florida Driver’s License with no more than three (3) points on their driving record to be insured under BCI’s automobile insurance policy.

• Maintain strict confidentiality of client information in accordance with HIPAA regulations and BCI policy.
• Ability to display sensitivity to all persons and cultures, including diverse backgrounds, ages, and levels of ability.
• Highly developed interpersonal, oral, and written communication skills, with the ability to communicate…