Program Manager (Health, IT

Program Manager (Health, IT)

Req number: R8251

Employment type:

Full time

Worksite flexibility:
Hybrid

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Product manager will plan and develop methods and procedures for implementing programs and facility onboarding. Directs and coordinates client program activities to ensure project goals are achieved.

Job Description

We are seeking a highly skilled and experienced Program Manager (Health, IT) to join our IT team. This position will be full-time, hybrid, and is a contract position.

What You'll Do

• Lead Health Information Network (HIN) initiatives that increase provider adoption, engagement, and utilization across the healthcare ecosystem
• Develop and manage program plans, timelines, risks, deliverables, and stakeholder communications while ensuring adherence to project management best practices
• Serve as the primary liaison between state agencies, healthcare providers, internal teams, and third‑party vendors
• Design and implement performance metrics, dashboards, and reporting frameworks to measure campaign effectiveness and provider engagement
• Analyze HIN data, campaign results, and stakeholder feedback to identify trends, opportunities, and areas requiring strategic adjustment
• Create executive‑level presentations and reports for Department of Health leadership and other state stakeholders
• Design, deploy, and analyze complex stakeholder surveys using tools such as Survey Monkey, Qualtrics, Novi Survey, or similar platforms
• Develop actionable recommendations based on survey findings, provider feedback, and program performance data
• Translate complex health IT concepts, interoperability standards, and data exchange processes into clear, business‑friendly communications
• Create educational materials, presentations, and outreach content that demonstrate the value of HIN participation
• Develop and execute provider recruitment and engagement strategies to expand HIN membership and participation
• Build and maintain relationships with healthcare organizations, providers, administrators, and community partners
• Design and deliver training programs, coaching materials, and knowledge resources to support outreach teams and supervisors
• Partner with vendors to define reporting, dashboard, analytics, and operational requirements
• Monitor vendor performance and ensure deliverables meet quality standards, business objectives, and contractual expectations
• Identify program challenges, remove barriers to adoption, and proactively drive solutions with minimal supervision

What You'll Need:

Required:

• Bachelor's degree in Health Informatics, Public Health, Healthcare Administration, Information Systems, or a related field
• 5+ years of program management experience within healthcare technology, health information exchange, interoperability, or related healthcare environments
• Experience working with state, regional, or enterprise Health Information Networks (HINs) or Health Information Exchanges (HIEs)
• Demonstrated success managing complex programs, vendors, stakeholders, and cross‑functional initiatives
• Strong background in healthcare data analytics, reporting, and performance measurement
• Experience designing surveys, conducting research, and translating findings into actionable business recommendations
• Proficiency with survey platforms such as Survey Monkey, Qualtrics, Novi Survey, or similar tools
• Experience creating dashboards and data visualizations using tools such as Power BI, Tableau, Excel, or equivalent platforms
• Working knowledge of healthcare interoperability standards, including HL7, FHIR, Direct Messaging, and related frameworks
• Understanding of health information exchange architecture, healthcare data flows, and interoperability…