Front Desk Representative: Part-Time

Location: Northern

# Front Desk Representative:
Part-Time## Overview Salary Range $19.75 - $30.90 Hourly## Description#
** Front Desk Representative:
Part-Time
**** Capital Area Health Network (CAHN)*
* * Richmond, VA — On‐Site Position
* Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‐driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and
* we are just better.
* Step into a role where your work creates lasting change.

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** Our Core Values
**** Compassion** – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.  
** Accountability** – We safeguard confidentiality and remain transparent with all stakeholders.  
** Reverence** – We are called to serve and uplift those in need while fostering mutual respect.  
** Excellence** – We commit to continuous learning to deliver culturally responsive, high‐quality care.  
** Stewardship** – We manage resources responsibly for the benefit of our organization and community.

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** Who We Are
** CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.
** Our Mission:
** To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.  
** Discover Capital Area Health Network.**---#
** Job Summary
** The Front Desk Representative is responsible for welcoming all new and returning patients, serving as the first point of contact for individuals entering the Medical Center. This role requires strong communication skills, exceptional customer service, and the ability to support patients through the registration and check‐in process. The Front Desk Representative plays a key role in ensuring a positive patient experience and smooth entry into CAHN’s system of care.

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** Essential Functions
*** The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.
** Perform all front desk duties, including patient registration and insurance verification.
* Attend daily morning huddles at assigned locations.
* Greet patients upon arrival, sign them in, and verify accuracy of demographic and insurance information.
* Obtain and confirm identification and insurance documentation.
* Assist uninsured or underinsured patients with self‐pay processes.
* Follow up on missed or canceled appointments.
* Explain CAHN’s system of care and available programs to new patients.
* Educate patients on the importance of scheduling and keeping appointments.
* Maintain a professional and welcoming environment for all patients and visitors.
* Ensure high‐quality customer service for patients, clients, and vendors.
* Prepare and present reports detailing the status and progress of the Patient Services Representative division.
* Call patients to schedule follow‐up visits after telehealth appointments.
* Generate and balance end‐of‐day payment reports.
* Monitor and verify supply needs; complete supply checklists.
* Submit daily assignment checklists to the Team Lead.
* Perform basic office tasks, including typing, faxing, scanning, and phone communication.
* Perform other duties as assigned.

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** Schedule**
* ** Monday–Tuesday, 10:00 AM–7:00 PM**
* ** Wednesday-Friday, 8:00 AM–5:00 PM (as needed)**
* ** There may be an opportunity for additional hours discussed by the hiring manager**
* ** This is an on‐site position.**#
** Education & Experience
*** High school diploma or equivalent
** required**.
* Bilingual-Spanish/English
** preferred**#
** Benefits at CAHN
** We value our team, and it shows in our comprehensive benefits package:###
** Health Coverage
*** Medical with 30 scheduled hours weekly.###
** Work‐Life Balance
*** Paid Time Off (PTO) accrued beginning Day 1
* Self‐Care Floating Holidays
*…