Clinical Case Manager

ABOUT US

Balance Treatment Programs are leading the way in comprehensive mental health care. Our mission is to improve the lives of individuals and their families by addressing the issues that are preventing growth. We strive to ensure our programs remain responsive to the demands of the nation-wide challenges in mental health care. Our programs provide an intensive evidence-based approach to treatment. We are dedicated to maintaining the utmost level of integrity in our programs.

We are accredited by the Joint Commission. We value a strong and passionate team, able to share their diverse contributions. We support an environment for growth that is inspiring, warm, collaborative, ethical and professional.

We are a strongly connected staff committed to each our own well-being, as well as a comprehensive approach to the care of our clients. Our leadership team is lead by employee feedback and committed to employee retention and career growth. Position has robust growth potential.

• Competitive benefits package (health insurance, dental, vision, life insurance)
• 35+ hours eligible for full benefit package
• 401K with employer match up to 4% for all full and part time employees
• Paid holidays, paid sick days and accrued vacation time provides 5+ weeks of paid time off annually.

The Clinical Case Manager plays a vital role in supporting the treatment process by coordinating care for clients and families, strengthening communication across the treatment team, and ensuring that each client’s treatment journey is organized, supported, and aligned with clinical goals. Working closely with therapists, psychiatrists, families, and external providers, the Clinical Case Manager helps ensure that clients receive comprehensive, coordinated care that supports both clinical progress and long-term stability.

The Clinical Case Manager reports to the PROGRAM SUPERVISOR.

• Maintain the well-being of clients and the integrity of the program.
• Coordinate care between therapists, psychiatrists, families, schools, and external providers to ensure continuity of treatment.
• Serve as a primary point of contact for families regarding care coordination and treatment logistics.
• Support communication between Balance Treatment Center and referring providers, outpatient therapists, and other community partners.
• Facilitate coordination of psychiatric appointments, outside providers, and additional clinical resources when appropriate.
• Participate in multidisciplinary treatment team meetings to review client progress and clinical needs.
• Support therapists in tracking treatment plan goals and client progress.
• Assist in updating treatment plans and documenting coordination of care.
• Ensure treatment planning reflects collaboration with clients and families whenever appropriate.
• Maintain consistent communication with families regarding treatment progress, coordination needs, and discharge planning.
• Provide psychoeducation to families about the treatment process and available resources.
• Support families in navigating challenges that may arise during treatment participation.
• Begin discharge planning early in treatment to ensure continuity of care.
• Coordinate referrals to outpatient providers, step-down programs, or additional services when clinically appropriate.
• Ensure follow-up appointments and treatment connections are established prior to discharge.
• Maintain accurate and timely documentation of care coordination in the EMR.
• Ensure documentation meets clinical, regulatory, and payer requirements.
• Support therapists and program leadership in maintaining organized clinical records related to care coordination and discharge planning.
• Work collaboratively with therapists, psychiatrists, program leadership, and administrative staff to support the treatment environment.
• Participate in team meetings and case consultations.
• Assist in identifying barriers to treatment engagement and developing solutions with the clinical team.
• Assist with coordination related to client scheduling, treatment participation, and program logistics when needed.
• Help maintain a structured and organized treatment experience for clients and families.
• Support the program…