Acute Patient Access Services Representative

Location: Northern

## Acute Patient Access Services Representative Apply locations:
Banner Lassen Med Ctr (1800 Spring Ridge Dr) time type:
Full time posted on:
Posted Todayjob requisition :
R4451299
** Primary City/State:
** Susanville, California
** Department Name:
***
* Work Shift:

** Varied
* * Job Category:
** Revenue Cycle Why You’ll Love This Role:  At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.  Collect patient financial liability and assist with financial counseling where needed.  Ensure all documentation is accurate, secure, and compliant.  Collaborate with clinical teams to optimize patient flow and satisfaction.  Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:  Thrive in fast-paced environments (like ERs, clinics, or specialty care).  Have stellar communication skills and a high emotional IQ.  Are detail-oriented, tech-savvy, and a natural problem-solver.  Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans,  protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.
** Hours and

Schedule:

**** Acute Patient Access Training (first 4 weeks):
Monday - Friday standard business hours.
**** Enjoy a flat rate $1.00/hour weekend and $3.00/hour night shift differential when applicable.
***
* Schedule:

Days and hours will vary; 32 hours per week
**** Apply Today!
*
* Please Note:

Banner has reached an agreement to transition ownership of Banner Lassen Medical Center to an affiliate of Quorum Health, aligning with our commitment to positioning the hospital for long-term success through a trusted care partner with rural health care expertise.

Banner will continue to recruit as normal until the transition date. Quorum has indicated it will offer employment to
** all active employees
** who satisfy Quorum’s standard hiring criteria at the time of the transition.

POSITION SUMMARY This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS
1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient…